1. Unplug the plug gently, strike the side of the pump but not violently, and plug it
back in.
2. For assistance, please visit the support section on our website,
www.bestwayusa.com.
CAUSES REASONS SOLUTIONS
The water flow sensors work without
pressing the filter or heat button.
1. The water flow sensor flags didn’t fall back into the
correct position.
2. The water flow sensors are broken.
After starting or during the
functions of filtering or/and
heating, the water flow sensors do
not detect water flow.
1. You forgot to remove the 2 stopper caps from
inside the pool.
2. Filter cartridges are dirty.
3. Activate the filter or heat system and put your
hand in front of the outlet pipe inside the pool to
check if you can feel water flowing out.
a. If no water flows out the water pump is broken.
b. Water flows out but the alarm appears,
the water flow sensors are broken.
4. Filter blockage
5. Bent pipes or poor water flow through the plastic
pipes of the liner
6. Debris screens are blocked: Debris screens can
become blocked by hard water due to calcium
build-up.
7. Perished washers
The washers within the spa couplings may have
become perished or worn.
1. Remove the 2 stopper caps before heating. Refer to the Assembly section in
the User’s Manual.
2. Remove the filter set from inside the pool and push the filter or heat button. If
no alarm appears, clean or change the filter cartridges installed inside the pool.
3. For assistance, please visit the support section on our website,
www.bestwayusa.com.
4. Clean the filter and check for damage. Replace or re-install as necessary. For
assistance, please visit the support section on our website,
www.bestwayusa.com.
5. Please check through the spa connection to see if the pipes are bending. For
assistance, please visit the support section on our website,
www.bestwayusa.com.
6. Empty the spa and place a garden hose inside the pipes to wash the debris. To
be sure all debris are removed, perform the operation from the outside and
inside of the spa.
Use a toothbrush to remove any stubborn debris.
For assistance, please visit the support section on our website,
www.bestwayusa.com.
7. Check the washers inside the coupling for damage. Unscrew the couplings and
remove the washer for further inspection.
For assistance, please visit the support section on our website,
www.bestwayusa.com.
The pump’s thermometer reads the
water temperature below
40°F(4°C).
1. The water temperature is lower than
40°F(4°C).
2. If the water temperature is higher than
44.6°F(7°C),
the pump’s thermometer is broken.
1. The spa is not designed to operate with water temperatures lower than
40°F(4°C). Unplug the pump and only re-start the pump when the water
temperature reaches 43°F(6°C).
2. For assistance, please visit the support section on our website,
www.bestwayusa.com.
The pump’s
thermometer reads the water
temperature over 119°F(48°C).
1. The water temperature is over
119°F(48°C).
2. The ambient temperature is higher than
104°F (40°C)
or the spa is exposed to direct sunlight for an extended
period of time.
3. If the water temperature is lower than
113°F(45°C),
the pump’s thermometer is broken.
1. The spa is not designed to operate with water temperatures greater than
104°F(40°C). Unplug the pump and only re-start the pump when the water
temperature reaches 100°F(38°C) or lower.
2. Disconnect the plug, detach the pump and drain the spa. After 15 minutes,
reattach the pump, reconnect the plug and restart the heating function. If the
alarm appears again, consider moving the spa to another location without
direct sunlight.
3. For assistance, please visit the support section on our website,
www.bestwayusa.com.
The pump’s thermometer
connection has issues.
1.The connection between the temperature sensor
and the PCB may have an issue.
1. Unplug the spa, wait 5 minutes, and then plug it back in while switching the
pump on.
2. If the alarm appears again, please visit the support section on our website,
www.bestwayusa.com.
The pump’s thermometer reads the water
temperature over 116.6°F(47°C).
1. The water temperature is over 116.6°F (47°C)
2. The ambient temperature is higher than 104°F(40°C)
or the spa is exposed to direct sunlight for an
extended period of time.
3. If the water temperature is lower than 113°F (45 C),
the pump’s thermometer is broken.
1. The spa is not designed to operate with water temperatures greater than 104°F(40°C).
Unplug the pump and only re-start the pump when the water temperature reaches
100°F(38°C) or lower.
2. Disconnect the plug, detach the pump and drain the spa. After 15 minutes, reattach the
pump, reconnect the plug and restart the heating function. If the alarm appears again,
consider moving the spa to another location without direct sunlight.
3. For assistance, please visit the support section on our website, www.bestwayusa.com.
Ground connection failed.
1. The ground bonding of your home has
a problem.
2. The pump has a problem.
1. Connect the spa pump to a new socket or call an electrician to check
the wall socket. If the problem continues, we suggest creating an
independent grounding connection to the wall socket.
2. For assistance, please visit the support section on our website,
www.bestwayusa.com.
Wi-Fi module is damaged For assistance, please visit the support section on our website,
www.bestwayusa.com.
NOTE: Press any button to remove alarm and continue to use the spa.
Wi-Fi module connection failed.
1. The pump has detected electric from a ground wire.
An appliance in your home may have an electric
leak.
2. The pump has a problem.
1. Call an electrician immediately to understand if power is flowing inside the grounding
connection. If the problem continues, to use your spa safely, we strongly recommend
connecting the spa plug to a socket with independent grounding.
2. For assistance, please visit the support section on our website, www.bestwayusa.com.
Detected electric from ground wire.
17
ERROR CODES
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