Colnatec Eon - Chapter 12: Troubleshooting

Troubleshooting
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Chapter 12 Troubleshooting
Symptom Cause Solution
Frequency reads -2.0
[Hz]
Sensor not detected Check sensor connection
“Could not connect to
Eon™ after 3 seconds”
message appears
Wrong COM port
selected
Restart and select the
correct COM port
Layer completes
immediately
Thickness is set to 0 in
the layer
Enter a value other than
0 for the layer
Heater shuts off
prematurely
Clean command
improperly selected
Use Activate Heater
command for your
heating cycle
Heater runs without
stopping
Activate Heater
improperly selected
Use Clean command for
your heating cycle
At program start, a
“Wrong Firmware”
notication appears, even
though the rmware is
current
Noise in the RS232 line Make sure the RS232
line is connected and
secure. Separate the
RS232 line and any high
current power lines.
Crystal warnings fail to
appear
Sensor Alerts disabled Go to Settings screen
and enable Sensor Alert
for sensor(s) in use