18
Possible reasons Solutions
Abnormal
situation
Too soft, too
hard, too thick,
too thin, not
cooked, burnt
rice, rice soup
overflowing and
insufficient
boiling
Peculiar smell,
discolouration
and dry during
heat preservation
Abnormal noise
in the working
process
• Not add water according to
the water level line
• Wrong selection of the
function
• There is foreign matter on
heating plate
• No proper installation of the
steam valve
• Deformation of inner pot
• The sealing ring and the edge
of the inner pot are mixed
with foreign matters
• Product air leakage
• Too long warm preservation
time
• Water on the inner pot has
not been dried
• The sound of the lid snapping
shut when turning on or off
the rice cooker.
• Remove the foreign objects
• Contact customer service
center to replace the sealing
ring
• It is recommended that the
heat preservation shall be
within 5 hours
• Dry the water on the inner
pot before using
• Normal phenomenon
• Add water according to the
water level line
• Select the corresponding
function
• Remove foreign matters on
the heating plate and cook
again
• Steam valve is installed in
place
• Contact customer replace the
inner pot
TROUBLESHOOTING
Operation of your appliance can lead to errors and malfunctions. The following tables
contain possible causes and notes for resolving an error message or malfunction. It is
recommended to read the tables carefully below in order to save your time and money
that may cost for calling to the service center.
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