English - 29
TROUBLESHOOTING
Symptom Solution
Intermittent or no
audio from soundbar
• Unmute the soundbar.
• Increase the volume.
• Unplug the power cords for the soundbar and bass module, wait 15 seconds and plug
them rmly into a live AC (mains) outlet.
• Make sure that the soundbar’s HDMI™ cable is inserted into a connector on your
TV labeled ARC or Audio Return Channel. If your TV does not have an HDMI™ ARC
connector, connect to the soundbar using the optical cable.
• If the soundbar is connected to your TV’s HDMI™ ARC connector, make sure that
Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV
may refer to CEC by a different name. For more information, refer to your TV owner’s
guide.
• Disconnect the soundbar’s HDMI™ cable from your TV’s HDMI™ ARC connector and
reconnect it.
• Turn off your TV speakers (refer to your TV owner’s guide).
• Insert the optical cable into a connector on your TV labeled Output or OUT, not Input
or IN.
• If your source is connected to your TV:
• –– Select the correct TV input.
• –– Make sure that your TV can output audio from connected sources and that audio
output is enabled (refer to your TV owner’s guide).
• –– Connect your source to the soundbar and select the appropriate settings in the
YARRA 3DX app to play surround sound audio directly from the source.
Sound is coming
from your TV speaker
• Make sure that the soundbar’s HDMI™ cable is inserted into a connector on your
TV labeled ARC or Audio Return Channel. If your TV does not have an HDMI™ ARC
connector, connect to the soundbar using the optical cable.
• Turn off your TV speakers (refer to your TV owner’s guide).
• If the soundbar is connected to your TV’s HDMI™ ARC connector, make sure that
Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV
may refer to CEC by a different name. For more information, refer to your TV owner’s
guide.
• Disconnect the soundbar’s HDMI™ cable from your TV’s HDMI™ ARC connector and
reconnect it.
• Decrease your TV volume to its lowest setting.
• Connect to the soundbar using both the HDMI™ cable and the optical cable.
No available HDMI™
inputs on your TV for
sources
• If the soundbar is connected to your TV’s HDMI™ ARC connector, connect a source to
the soundbar.
To Next Page