Tips and Troubleshooting
10-13
Writer: Shelly Ficalora Saved by: J Abercrombie Saved date: 01/08/98 10:31 AM
Part Number: 266667-001 File name: 14Ch10.doc
Modem Problems
Problem Possible Cause Solution
Can’t connect my
modem at the specified
baud rate.
There may be static or
other forms of
interference on the
telephone line.
Disconnect (hang up)
and try to connect
again.
The bandwidth of the
Internet service provider
(ISP) is limited.
You can connect only at
the maximum baud rate
supported by the ISP.
Dial-up connection is
unreliable.
The modem cable is not
connected properly.
Secure the modem cable
connection.
Call waiting is
interrupting the
connection.
Disable call waiting. Tap
Start→Settings→
Control Panel, then
select Communications
Properties. On the
Dialing tab, select
Disable call waiting by
dialing. Then enter the
disable code specified by
your local telephone
company.
Can’t use the handheld
PC modem when
connected to the
computer.
The computer or
handheld PC may not be
properly set up for
modem communication.
■
Make sure you have
enabled device
connections on the
Communications
tab of the Mobile
Devices folder on
your computer.
■
Make sure a
partnership is
established with
your computer.
■
See the
troubleshooting
section in the
Windows CE
Services Help
that
you installed on
your computer.
Can’t access the
Internet like I used to.
Your Internet service
provider has changed
settings.
Contact your ISP and set
up a profile using the
new settings.
Modem is too loud or
too soft when dialing.
Volume needs to be
adjusted.
Adjust volume through
Volume & Sounds
Properties in the Control
Panel or through the
Voice Memo application.
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