Reference Guide A–3
Troubleshooting
Using the World Wide Web
Support services are available on the Internet through the Compaq Support Forum. You can
either browse the postings as a guest, or register as a user and submit your own questions.
Compaq responds to questions within one business day.
To access the Compaq Support Forum, go to the Compaq Web site at:
http://www.compaq.com
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to
call technical support. Have the following information available when you call:
■ The monitor
■ Monitor model number
■ Serial number for the monitor
■ Purchase date on invoice
■ Conditions under which the problem occurred
■ Error messages received
■ Hardware configuration
■ Hardware and software you are using
No sound from left
speaker.
Speaker audio cable is
disconnected.
Make sure the speaker
connection from the left-side
speaker is connected to the
rear of the right-side speaker.
Left speaker balance may
need to be adjusted.
Select the Speaker icon
located on your Windows
desktop and adjust the
left-right balance accordingly.
Monitor is
overheating.
There is not enough air space
to allow proper ventilation.
Leave at least 3 inches (76
mm) of ventilation space
around the monitor, and do
not place objects on top of the
monitor.
Problem Possible Cause Solution
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