"Compaq.com - Compaq Presario Series Maintenance and Service Guide - Models: 1246, 1277, 1278, and 1279
Maintenance & Service Guide
Presario Series
Models: 1246, 1247, 1277, 1278, and 1279
| Home Page | Notice | Preface | Product Description | Troubleshooting
Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications
Pin Assignments | Battery Pack Operations
Troubleshooting
Compaq Diagnostics
Compaq Diagnostics is installed on the hard drive of the computer. Run the Diagnostics
utilities when you want to view or test system information and if you have installed or
connected devices. If you run Compaq Diagnostics from a diskette, ensure that it is version
10.11 or later.
The Diagnostics menu includes the following utilities:
■ Computer Checkup (TEST)
■ View System Information (INSPECT)
■ Prepare Computer for a Compaq Service Call (RemotePaq)
If you have a problem you cannot solve, run the Diagnostics utilities before you call for
support. Run Computer Checkup and select to save the device list to a file and to print or to
save the error log. Run the View System Information (INSPECT) utility and select to print or
to save that information. Have the files or the printed information available when you call for
support.
Computer Checkup (TEST)
Computer Checkup (TEST) determines whether the various computer components and
devices are recognized by the system and are functioning properly. You can display, print,
or save the information generated by
Computer Checkup.
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