Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Diagnostic Error Codes (continued)
Hard drive error codes
Error
Code
Description Recommended Action
1700-
xx
Hard drive ID types test failed The following steps apply to error codes 1700-
xx through 1799-xx:
1 Run
Setup and verify drive type.
2 Replace the hard drive signal and power
cables and retest.
3 Replace the hard drive and retest.
4 Replace the system board and retest.
1701-
xx
Hard drive format test failed
1702-
xx
Hard drive read test failed
1703-
xx
Hard drive write/read/compare
test failed
1704-
xx
Hard drive random seek test
failed
1705-
xx
Hard drive controller test failed
1706-
xx
Hard drive ready test failed
1707-
xx
Hard drive recalibration test
failed
1708-
xx
Hard drive format bad track
test failed
1709-
xx
Hard drive reset controller test
failed
1710-
xx
Hard drive park head test failed
1714-
xx
Hard drive file write test failed
1715-
xx
Hard drive head select test
failed
1716-
xx
Hard drive conditional format
test failed
1717-
xx
Hard drive ECC* test failed
1719-
xx
Hard drive power mode test
failed
1719-x
Hard drive power mode test
failed
1730-x
Fixed Disk 0 does not support
DMA Mode
1731-x
Fixed Disk 1 does not support
DMA Mode
1740-x
Fixed Disk 0 failed Set Block
Mode command
1741-x
Fixed Disk 1 failed Set Block
Mode command
1750-x
Fixed Disk 0 failed Identify
command
1751-x
Fixed Disk 1 failed Identify
command
1760-x
Fixed Disk 0 does not support
Block Mode
1761-x
Fixed Disk 1 does not support
Block Mode
1790-x
Disk 0 Configuration Error
1792-x
Secondary Disk Controller
Failure
1799-
xx
Invalid hard drive type failed
*Error Correction Code
Pointing device interface error codes
Error
Code
Description Recommended Action
8601-
xx
Pointing Device Interface
test failed
1. Replace with a working pointing device and retest.
2. Replace the
system board and retest.
Audio error codes
Error
Code
Description Recommended Action
3206-
xx
Audio System Internal
Error
Replace the
system board and retest.
CD-RW Drive error codes
Error
Code
Description Recommended Action
xxxx-xx
CD-RW drive The following steps apply to error codes xxxx-xx
through xxxx-xx and xxxx-xx:
1
2
3
4
CD or DVD Drive error codes
Error
Code
Description Recommended Action
3301-xx
3305-xx
66XX-xx
CD or DVD
drive read test
failed
The following steps apply to error codes 3301-xx
through 3305-xx and 66XX-xx:
1 Replace the CD or DVD disk and retest.*
2 Check the jumper settings on the CD or DVD
drive.
3
Check and/or replace the power and signal
cables and retest.
4
Replace the CD or DVD drive and retest.
* Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press
the CD or DVD drive eject button (located on the front bezel) to eject the CD or
DVD and retest.
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