Compaq Presario 5400 Series - Page 8

Compaq.com - Compaq Presario Maintenance and Service Guide - Series
United States December 10, 2002
Maintenance and Service Guide
Compaq Presario EZ2000 Series Computers
MSG index Product Description Troubleshooting Illustrated Parts Catalog
Home Removal & Replacement Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self
Test (POST)
Configuration
Diagnostic error
codes
Troubleshooting
without
diagnostics
TROUBLESHOOTING
Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem while running the Compaq Utilities
program. These error codes help identify possibly defective subassemblies.
Tables listed on this page give possible error codes, descriptions of each error condition, and actions
required to resolve the error condition.
IMPORTANT: Retest the system after completing each step. If the problem has
been resolved, do not proceed with the remaining steps.
For assistance in the removal and replacement of a particular subassembly, see
Removal and
Replacement Procedures.
100-
xx
Processor
1100-xx
Serial
3300-
xx
CD or DVD Drive
200-
xx
Memory
1200-xx
Modem
3300-
xx
CD-RW Drive
300-
xx
Keyboard
1700-xx
Hard drive
8600-
xx
Pointing device
interface
400-
xx
Parallel (printer)
2400-xx
Video
600-
xx
Diskette drive
3200-xx
Audio
Keyboard error codes
Error
Code
Description Recommended Action
301-xx
Keyboard short test, 8042
self-test failed
The following steps apply to error codes 301-
xx through 304-xx:
1 Check the keyboard connection. If
disconnected, turn the computer off
and connect the keyboard.
2 Replace the keyboard and retest.
3 Replace the
system board and retest.
302-xx
Keyboard long test failed
303-xx
Keyboard LED test, 8042
self-test failed
304-xx
Keyboard typematic test
failed
Modem error codes
Error
Code
Description Recommended Action
1201-xx
Modem Internal Loop-Back
Test
The following steps apply to error codes
1201-xx through 1210-xx:
1 Refer to modem documentation for
correct Setup procedures.
2 Check the modem line.
3
Replace the modem and retest.
1202-xx
Modem Time-Out Error
1203-xx
Modem External Termination
Test
1204-xx
Modem Auto Originate Test
1206-xx
Dial Multifrequency Tone Test
1210-xx
Modem Direct Connect Test
Diagnostic Error Codes, continued
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