PC Troubleshooting Guide 9
CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive (continued)
Symptom Possible cause Solution
Cannot create
(burn) a disc.
(continued)
Problem with PC
operation.
• Some recording software does not let you add a track if it exceeds the
available space on your disc. You can make space available by
removing one or more tracks from the list before recording the files to
disc.
• Close all software programs and windows before recording.
• Make sure you have enough space available on your hard disk drive
to store a temporary copy of the content.
• If you are on a network, copy the files from a network drive to your
hard disk drive first, and then record them to disc.
• Enable Direct Memory Access (DMA) on your PC.
• Restart the PC and try again.
Cannot add data
to a DVD.
Wrong recording option
being used.
Make sure you set the correct recording option.
Problem with disc. • Use a CD-R, not a CD-RW disc.
• Try a different brand of disc, or check to see if the brand of disc works
with your stereo. Refer to the documentation that came with your stereo
or player and check the manufacturer’s Web site.
• Use a CD instead of a DVD. Audio files on a DVD can be played on
your PC, but you cannot create a music DVD to be played in a home
CD player.
Cannot play a
music CD on a
stereo.
Problem with file type. Convert .mp3 or .wma audio files to .wav or .cda music files before
recording.
Titles of music
tracks do not
appear on
the CD.
Not connected to
Internet.
The PC must be connected to the Internet for the artist, title, and track
information to appear when playing your music CDs.
Note that this information is not recorded on the disc.
An error message
appears when
capturing video.
Video capture device
not selected.
You may need to select the capture device if your PC has both an analog
and a digital video capture device. Refer to the Help menu in the video
capturing program to find out how to change the video device selection.
Movie recorded using
wrong file format.
Your DVD player cannot play video files recorded onto the DVD as data
files. To play a movie properly, use a video recording program such as
WinDVD.
Cannot play a
DVD movie on a
DVD player.
Problem with recording
method.
Some video files can be viewed on a PC, but not on a home DVD video
player.
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