Compaq Presario User Manual

Compaq Presario Desktop Products
Warranty and
Support Guide
 1 Year Parts and Labor
 1 Year Technical Telephone Support
 24 Hours a Day, 7 Days a Week
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER
TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We are
available 24 hours a day, 7 days a week. We have specialists available to help you with
your technical support questions as they arise via the Web or phone (see Contact Numbers
chart within this document). As our valued customer, we want to make sure that your support
needs are met and any issues resolved as quickly as possible.
This document includes warranty information for the United States, Canada, and the Caribbean.
The information in this document is subject to change without notice.
Before contacting Compaq Customer Support Center, it’s important to
have the following information handy. Please take a moment to write
down your product information for future reference.
Product Name: _________________________________________________________________
Model Number: ________________________________________________________________
Serial Number: _________________________________________________________________
Purchase Date: _________________________________________________________________

Compaq Presario Specifications

General

CPU	AMD Athlon or Intel Pentium 4
Processor	AMD Athlon or Intel Pentium 4
Operating System	Windows XP
Optical Drive	CD-ROM, CD-RW, or DVD-ROM
Graphics	Integrated or dedicated graphics card
Ports	USB, VGA, audio

Summary

Preparation for Compaq Customer Support

Contacting Compaq for Support

Compaq Support Process

Compaq Online Service and Support

Contacting Compaq Customer Care by Phone

When to Use Compaq Online Support

When to Use Compaq Phone Support

Limited Warranty and Technical Support

General Warranty Terms

Limitation of Liability

Technical Support

HP Software Product License Agreement

Software License Terms

No Warranty for Software

Software is provided "AS IS" without warranty of performance or results. Limitation of liability applies.

Limitation of Liability (Software)

Declaration of Conformity

Product Specifications and Compliance

Operating Specifications

Regulatory and Safety Information

General Safety Warnings

Provides crucial safety precautions for handling and operating the Compaq Presario computer system.

FCC Regulatory and Safety Information

Details FCC compliance, radio frequency interference, and requirements for consumer devices.

Consumer Information and FCC Requirements

Covers telephone connection compliance with FCC Part 68 rules.

AC Power Safety Warning

Lithium Battery Caution

Laser Safety Statement

Class 1 LED Product Information

Details the Class 1 Laser Product classification for CD-ROM/DVD-ROM drives and safety precautions.

Lightning Protection

Antenna Grounding and Power Lines