8 PC Troubleshooting Guide
CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive
Symptom Possible cause Solution
Disc is upside down in
the drive tray.
Reinsert the disc with the label facing up.
DVD drive takes longer
to start because it has to
determine media type
being played.
Wait at least 30 seconds to let the DVD drive determine the type of
media. If it still does not start, read the other solutions listed in this topic.
Disc is dirty. Clean the disc with a CD cleaning kit, available from most PC stores.
CD-ROM, CD-RW,
DVD-ROM,
DVD+RW/+R,
DVD-RW/–R, or
double-layer
DVD+R drive
cannot read a
disc or takes too
long to start.
Windows does not
detect CD-ROM or
DVD-ROM driver.
Driver program may be corrupted. Force the software to reinstall it by
doing the following:
1 Click Start, and then click Control Panel.
2 Click Performance and Maintenance, if it is present, and then
double-click System.
3 Click the Hardware tab, and then click the Device Manager
button.
4 Click the plus sign (+) next to the DVD/CD-ROM drives, and select the
problem drive.
5 Click the Action menu item, and select Uninstall. Click OK.
6 Restart your PC: Click Start, click Turn Off Computer, and then
click Restart.
Cannot remove a
CD or DVD disc.
The PC is turned off. Turn on your PC, and press the Eject button to extend the tray.
Problem with disc. • Make sure the label is face up and centered in the tray.
• Verify that you are using the correct disc type (media) for the drive.
Try a different brand of disc.
• Make sure the disc is clean and undamaged. If recording stopped
during a recording session, the disc may be damaged; use a
different disc.
• Use the correct type of disc for the type of files you are recording.
When using a CD-R disc, make sure that it is blank when recording
music and is blank or appendable (with space to add more data files)
when recording data.
• Verify that you are using the correct disk type when making a copy of
a disc. Some recording programs can record only to the same disc
type as the source. For example, you can record a DVD only to a
DVD+R/–R or a DVD+RW/–RW disc, and you can record a CD only
to a CD-R or a CD-RW disc.
Cannot create
(burn) a disc.
Problem with drive.
• Make sure the disc is in the correct drive.
• Make sure you select the correct drive before recording.
• Make sure the recording disc tray is clean and undamaged.
• Select a slower write speed for the recording drive, if it is available.
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