16 PC Troubleshooting Guide
Power (continued )
Symptom Possible cause Solution
Invalid system disk
Or
Non-System disk or disk
error message displays.
A diskette has been left in the
drive during startup.
When drive activity stops, remove the diskette and press
the spacebar. The PC should start up.
PC appears locked up and
won’t turn off when the On
button is pressed.
PC is not working. Press and hold the On button until the PC turns off.
The PC temperature was
exceeded.
The PC is in an exceedingly hot environment. Let it
cool down.
Ensure PC air vents are not blocked and internal fan is
running. Note that your PC may not have an internal fan.
The PC temperature was
exceeded because the PC was
functioning with the cover or
access panel removed.
Replace cover or access panel, and let the PC cool down
before attempting to turn on power to the PC.
PC powered off
automatically.
Processor or system fan has
failed.
Refer to the Warranty and Support Guide to contact
Support for replacement details. Note that your PC may
not have an internal fan.
Memory
Symptom Possible cause Solution
Insufficient memory
message is displayed.
All memory in the PC is being
used by open programs, and
memory is needed for a
desired task.
Close all open programs, and then try desired task again.
Or
Restart your PC:
1 Click the Start button.
2 Click Turn Off Computer.
3 Select Restart.
Miscellaneous
Symptom Possible cause Solution
PC date and time display
is incorrect.
RTC (real-time clock) battery
may need to be replaced.
Battery life is approximately
3–5 years.
First, reset the date and time in your operating system by
using the Control Panel. If the problem persists, replace the
battery. See the Upgrading and Servicing Guide for
instructions, or refer to the Warranty and Support Guide to
contact Support for replacement details.
Printer has problems. Printer will not print correctly
or at all.
If you encounter printer problems, refer to the
documentation that came with your printer.
Printed in
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