21
CLEANING AND MAINTENANCE
TROUBLE SHOOTING
To clean use a damp cloth to wipe the device. The electrodes are disposable and should be replaced when they lose their adhesive-
ness. Avoid touching the gel side of the pad as this will cause the electrode to lose its adhesiveness.
If your device is not operating properly, please check below for common problems and suggested solutions. If the recommended
action does not solve the problem, please contact customer care.
PROBLEM POSSIBLE CAUSE SOLUTION
One pad feels stronger than
the other
This is normal. Different
areas of your body will react
differently.
Nothing needs to be done. Make sure the pads are moist and
making good contact.
The intensity is not felt with a
very weak intensity level
Pads are not attached to the
body firmly.
Attach both pads firmly to the skin.
The transparent films are still
stuck to the pads.
Peel off film on the adhesive surface of pads.
The pads stack together
or overlap.
Do not stack pads together or overlap pads.
The cord is not properly
connected to the unit.
Connect cord correctly into the jack.
The intensity setting is
getting weak.
Increase the intensity level.
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