Cook's essentials K43782/EAF-15 - Troubleshooting Guide

TROUBLESHOOTING GUIDE
Problem
Possible cause
Solution
The airfryer does
not work.
The appliance is not
plugged in.
Plug the power cord (9) into an electrical
outlet.
You did not press START button.
The appliance is defective.
Contact customer service at 800-365-
6133 ext. 120/107/105
Food not completely
cooked/fried.
There is too much food in the Inner
Pot (2).
Use smaller batches of food in the Inner
Pot (2). Small batches of food will cook
more evenly.
The cooking temperature is set too
low.
Increase the temperature setting. Check
"Cooking Time Chart" found in this
manual.
The cooking time is too short.
Increase the time setting. Check
"Cooking Time Chart" found in this
manual.
Food cooked is uneven.
Certain foods need to be
stirred/mixed mid-way through the
cooking process.
Foods that overlap inside the Inner Pot
(2) need to be stirred mid-way through
cooking. Go to section: 'During the
Cooking/Frying Process' in this manual.
Fried snacks are not crispy.
You used a type of snacks meant to
be prepared in a traditional deep
fryer.
Use oven snacks or lightly brush some oil
onto the snacks for a crispier result.
I cannot close the Top
Cover (5) properly.
The Inner Pot (2) is too full.
Remove some food from the Inner Pot
(2).
The Inner Pot (2) is not aligned
correctly.
Make sure the Inner Pot Handles (8) are
flush with the Main Body (3).
White smoke is emitted out
of the appliance during
use.
You are preparing food with a high
oil content.
When cooking with oily foods, oil will
drain into the bottom of the Inner Pot (2).
When the air fryer heats up, the pan
heats up the oil and produces white
smoke. This does not adversely affect the
air fryer or your cooking process.
The pan has built-up
oil residue from
previous uses.
White smoke is caused by oil leftover in
the Inner Pot (2). Make sure to
thoroughly clean the Inner Pot (2) after
every use.
Home-made french fries
are coming out unevenly
cooked.
Your potatoes are not fresh or are
frozen.
Make sure to use fresh and firm potatoes.
Not frozen potatoes for home-made
french fries.
Potato strips were not thoroughly
rinsed prior to frying.
Thoroughly rinse sliced potato to remove
all starch prior to frying.
Your home-made french
fries are not crispy after air
frying.
Crispy results are directly linked to
the amount of oil and water content
of the fresh potato strips.
Potato strips need to be thoroughly dried
before adding oil.
Slice potato strips thinner if you want
them crispier.
Use a bit more oil on the potato strips
prior to frying if you want crispier results.
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