3
DO NOT RETURN TO RETAILER
For Assembly Assistance, Missing or Damaged Parts
Call: MASTERBUILT Customer Service at 1-800-489-1581 or
EMAIL us at: customerservice@masterbuilt.com.
STOP!
PARTS LIST
PART NO. QUANTITY DESCRIPTION PART NO. QUANTITY DESCRIPTION
1 1 Smoker Body 9 1 Drip Cup
2 1 Door 10 1 Grease Clip
3 1 Temperature Gauge 11 1 Wood Chip Grate
4 1 Door Handle 12 1 Wood Chip Tray w/ Lid
5 2 Side Handle 13 1 Water Bowl
6 4 Leg 14 6
Grate Support (Pre-
Assembled)
7 1 Control Panel/w Element 15 2 Cooking Grate
8 1 Element Support
10
11
13
12
15
9
2
6
78
14
1
3
4
5
Symptom Cause Possible Solution
Power light won’t come on Not plugged into wall Check wall connection
House fuse tripped
Make sure other appliances are not
operating
on the same electrical
circuit. Check household fuses.
Controller malfunctioning Contact Masterbuilt at
1.800.489.1581
Unit takes excessive amount of
time to heat up
Unit plugged into an extension cord Set unit so an extension cord
does not have to be used
Door not closed properly Close door and fasten latch
securely
Controller malfunctioning Contact Masterbuilt at
1.800.489.1581
Grease is leaking out of smoker Drip cup not in place Reposition so drip cup alines to
drain hole in bottom of unit
Excess grease or oil build-up in unit Clean unit
No smoke Add wood chips See Page 8 Contact Masterbuilt at
1.800.489.1581
Temperature rapidly decreased, or
shut down after few hours of use
Faulty control unit Contact Masterbuilt at
1.800.489.1581
Power light is on, unit isn’t
heating
Controller/unit malfunctioning Contact Masterbuilt at
1.800.489.1581
Controller does not adjust heat Controller/unit malfunctioning Contact Masterbuilt at
1.800.489.1581
TROUBLESHOOTING GUIDE
12
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