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Troubleshooting

Below are directions on how to proceed in typical troubleshooting scenarios.

Dead Battery

Flash Padlock 3 has an internal battery. If the internal battery is fully discharged, you may still continue using your

Flash Padlock 3.

DIRECTIONS EXPLANATION

ConnectyourFlashPadlocktoaUSBportonanycomputer

EnterauseroradminPINonyourFlashPadlocktounlock

thedrivewhileyourdriveisconnectedtothecomputer

The internal battery will automatically charge when connected to a USB port on your computer. We recommend

keeping your Flash Padlock 3 connected to your computer for 1 hour to fully charge the internal battery.

Lost your User PIN? (No Admin PIN set or Admin PIN set but forgotten)

If you lose your User PIN, you’ll need to reset the Flash Padlock 3, but all the data on the drive will be completely erased.

If you have a Admin PIN set, then please proceed to section below to recover use of your drive without erasing your

stored data. This procedure is also called a factory reset.

DIRECTIONS EXPLANATION

PressandholdthebuttonPressandreleaseKEYbuttonRelease

TheredandgreenLEDswillblinkalternately

Red and green LEDs will blink alternatively.

Enter

PressandholdthebuttonPressandreleasetheKEYbuttonRelease

buttonRedandgreenLEDswilllightandremainsteadyforafewseconds

whilethedriveiserased

Green and red LEDs will light and remain steady

for a few seconds.

The Padlock 3 will unlock without a password. Connect it to a USB port and format the drive before using it to store

your data. Please set a password to secure your data.

Lost your User PIN (Admin PIN Set)

If Your Flash Padlock 3 has a admin PIN, you may recover the use of your drive and gain access to your data.

DIRECTIONS EXPLANATION

Unlockthedrivewiththeadminpassword GreenLEDwillﬂicker

Yourdrivewillbeunlockedandreadyforuse

We recommend setting a new user PIN to secure the data on your drive.

Corsair FlashPadlock3 User Manual

Questions and Answers: