TROUBLE
SHOOTING GUIDE
Before Calling for Service:
If the unit appears to be malfunctioning, read through the “Operation” section of this manual
first. If the issue persists, check the Troubleshooting Guide below. Some of the problems
mentioned in the Troubleshooting Guide can be solved easily without a service call.
Problem Possible Cause Probable Correction
The ice maker doesn’t
operate.
The ice maker is unplugged. Plug in the ice maker.
Check the breaker. If the problem occurs
again, call for service to check for a The breaker is tripped.
short circuit in the unit.
The ice maker’s power button is set to
OFF.
Switch the ice maker’s power button to
ON.
When manually restart the unit during
the ice harvesting while the ambient
temperature are higher than 110℉
,
the unit could protective stop to
prevent damage.
If the protective stop happens, don't
restart the unit untill the ambient
temperature lower than 86℉.
The ice storage bin is full of ice or
wire shut-off arm is locked in the up
position.
Remove some of the ice. Be sure the
wire shut-off arm is lowered.
The water doesn’t
feed in after the ice
maker starts.
The water supply tap is turned off. Turn on the water supply tap.
Wateinlet valve malfunction Call Service.
The water supply pipe is not properly
connected.
Reconnect the water supply pipe.
Water is leaking out
of the unit.
The water supply connection is
leaking.
Tighten the fitting.
A few water in the ice
bucket
First initial RUNUP may double-fill
cause the ice module overflow.
IT IS Normal. Don't panic.
The wire shut-off arm is locked in the
No ice is produced.
upright position.
Lower the wire shut-off arm.
Refrigerant leak. Call Service.
Ice Module malfunction. Call Service.
No water is being supplied to the unit. Turn on the water or contact a plumber.
The machine makes
ice, but at a very slow
rate.
The condenser is dirty. Clean the condenser.
The air flow to the ice maker is
obstructed.
Check the installation to ensure the air
flow to the ice maker is not blocked.
Check the installation to ensure the
The ambient temperature is high, or
the unit is near a heat source.
ambient temperature is in the proper
range.
The ice cubes are
partially formed.
Check if the water supply pressure is
below 20 psig. The water supply or filter
There is not enough water in the water
trough.
may be restricted.
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