How to fix COVANA HORIZON Hot Tub escape hatch if it doesn’t open or close?
- JJill KempSep 9, 2025
If the escape hatch on your COVANA Hot Tub doesn't open or close, remove it from the underside of the cover and clean it to free the mechanism.
How to fix COVANA HORIZON Hot Tub escape hatch if it doesn’t open or close?
If the escape hatch on your COVANA Hot Tub doesn't open or close, remove it from the underside of the cover and clean it to free the mechanism.
What to do if COVANA HORIZON Hot Tub cover does not raise or lower but the motor is humming?
If your COVANA Hot Tub cover is not raising or lowering, but the motor is humming, try the following: * Use methanol to free any ice buildup on the posts. * Remove any debris from the top of the cover. * Check the relative position of the two posts, as the jack assemblies might be jammed. * Grease the post assemblies, as the motor might be obstructed. * Check if the posts are obstructed.
Why is my COVANA HORIZON cover seal turning black?
If the cover seal on your COVANA Hot Tub has turned black, it's likely due to mold accumulation. Clean the affected areas with bleach and a soft brush, then rinse thoroughly with water.
What to do if COVANA HORIZON cover raises but does not lower?
If your COVANA Hot Tub cover raises but doesn't lower, a certified electrician should open the operator and check for faulty up and down limit switches, as the cam plate may be incorrectly positioned or missing. Also, open the key switch terminal and check for faulty switches. Check if any electrical cables are damaged or pinched, and inspect the terminals for corrosion; if present, clean them.
What to do if COVANA HORIZON Hot Tub cover lowers but does not raise?
If your COVANA Hot Tub cover lowers but doesn't raise, a certified electrician should open the operator and check for faulty up and down limit switches, as the cam plate may be incorrectly positioned or missing. Also, open the key switch terminal and check for faulty switches. Check if any electrical cables are damaged or pinched, and inspect the terminals for corrosion; if present, clean them.
Why has my COVANA Spa Accessories cover seal turned black?
If your COVANA cover seal has turned black, it's likely due to mold accumulation. Clean the affected areas with bleach and a soft brush, then rinse well with water.
What to do if COVANA Spa Accessories cover tilts but will not return to flat position when lowering?
If your COVANA cover tilts but won't return to a flat position when lowering, it could be due to a faulty gas spring, replace pivot assembly gas springs. Another cause may be a jammed pivot mechanism; if possible, manually pivot the cover to vertical position by pulling down on front of cover while lowering – no more than 50 lbs.
How to fix a COVANA Spa Accessories escape hatch that won’t open or close?
If the escape hatch on your COVANA doesn’t open or close, the mechanism might be jammed. Remove the escape hatch from the underside of the cover and clean it to free the mechanism.
How to fix COVANA Hot Tub cover that tilts but will not return to flat position?
If your COVANA Hot Tub cover tilts but won't return to the flat position when lowering, replace the pivot assembly gas springs. If possible, manually pivot the cover to the vertical position by pulling down on the front of the cover while lowering (no more than 50 lbs).
What to do if COVANA HORIZON posts are not equally positioned?
If the posts of your COVANA Hot Tub are not equally positioned, adjust both threaded rods to the same height, respecting the instructions in the installation manual.
Details on the cover's design, testing, certification, and usage limitations.
Instructions to prevent injury or death from electrocution.
Diagram and dimensions for side view, including clearance and height.
Diagram and measurements for the cover's base and footprint.
Voltage, GFCI, and current draw requirements for North America and Europe.
Maximum wind speeds and weight limits for safe operation.
Details on lifting speed, total weight, and cable length.
Covers structure, finish, cover, mechanical, and electrical components.
Details parts cost, labor, and shipping costs covered under warranty.
Procedure for obtaining service and handling defects.
Conditions that void the warranty and essential precautions.
Instructions and link for registering your Covana unit for warranty.
Information on legal rights and warranty limitations.
Step-by-step guide on how to clean the HORIZON cover safely.
Instructions for greasing the internal jacks and tilting mechanism for optimal performance.
Step-by-step guide to replace shear pins protecting the tilting mechanism.
| Ozonator | Yes |
|---|---|
| Voltage | 240V |
| Amperage | 50A |
| Shell Material | Acrylic |
| Seating Capacity | 6-7 persons |
| Heating System | 4kW |
| Lighting | LED multi-color |
| Insulation | Full foam |
| Control Panel | Digital |