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Chapter 13: Error Messages
Occasionally, you may receive an error message. Sometimes the fix is as simple as waiting a few minutes before trying
again. Other times, you may be required to call your local Cox Customer Care representative. The table below includes
the different error messages you may receive. If you are required to call Cox Customer Care, please make a note of the
error code as it will help the representative identify the problem faster.
Subscription
Error Code Message You Should
1.1.1 — DVR
subscription
Sorry, DVR receiver and a subscription is required. With DVR,
you will never miss your favorite programs. Please contact
Cox Customer Service at (866) 961-1207 for assistance.
Reference 1.1.1 when calling.
Contact Cox Customer Service
for assistance.
1.1.2 — HD
subscription
Sorry, HD programming subscription is required to enjoy this
program. Please contact Cox Customer Service to subscribe
HD programming. Reference 1.1.2 when calling.
Contact Cox Customer Service
for assistance.
1.1.3 — Channel
subscription
Sorry, subscription is required to enjoy this program. Please
contact Cox Customer Service to subscribe. Reference 1.1.3
when calling.
Contact Cox Customer Service
for assistance.
1.1.4 — Subscription
On DEMAND
Sorry, subscription to this package is required to enjoy this
program. Please contact Cox Customer Service to subscribe.
Reference 1.1.4 when calling.
Contact Cox Customer Service
for assistance.
1.1.5 — Adult
programming
disabled
Sorry, you are no longer authorized to watch adult
programming. Please contact Cox Customer Service at
(866) 961-1207 for assistance. Reference 1.1.5 when calling.
Contact Cox Customer Service
for assistance.
1.1.6 — Zone
channels disabled
Sorry, you are currently not authorized to view Zone Channels.
Please contact Cox Customer Service at (866) 961-1207 for
assistance. Reference 1.1.6 when calling.
Contact Cox Customer Service
for assistance.
1.1.7 — Whole
Home DVR receiver
unauthorized
Sorry, this receiver is no longer authorized to play recorded
programs from your DVR. Please contact Cox Customer
Service for assistance. Reference 1.1.7 when calling.
Contact Cox Customer Service
for assistance.
1.1.8 — Cannot
record
This receiver cannot schedule recordings. This feature is
coming soon. Please schedule the recordings on your DVR
receiver. If you do not have a DVR receiver and wish to get
one, please contact Cox Customer Service at (866) 961-1207.
Reference 1.1.8 when calling.
Contact Cox Customer Service
for assistance.
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