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Chapter 9: Customer Support
The Contour Program Guide offers a number of Customer Support tools. This Chapter discusses the different support
services available and how to access them.
Access Customer Support
Customer Support is found under the Main Menu.
To open the Customer Support Menu:
1. Open the Main Menu using the MENU
button on your remote control or by
pressing either the RIGHT or LEFT arrow.
2. Use the UP or DOWN arrow to move
the highlight bar to Customer Support.
Press SELECT or RIGHT arrow to open the
Customer Service Menu.
Get Answers to Technical Questions
The Customer Support section of the Contour
Program Guide includes details about your
cable receiver.
Occasionally, it will be necessary to look up details on your cable receiver (set top box). To do this, begin at the
Technical Support Menu.
1. Use the RIGHT arrow to bring the highlight to Cable Receiver in the center card.
2. Press SELECT or RIGHT arrow on the Cable Receiver. A new screen will appear with the serial number of the
cable receiver and other information.
3. Use LEFT arrow or LAST to return to the Technical Support Menu.
The Technical Support Menu includes details on your
cable receiver. Highlight Technical Support and press
SELECT to call up this information.
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