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Receiver Test
If you experience issues with Contour or its Whole
Home DVR service, you may be asked by the
customer service representative to run the Receiver
Test. The Receiver Test checks for any network or
connectivity issues and reports them on the screen.
Cox’s customer service representative will then ask
you about the reference code you may see on the
screen. This greatly expedites the troubleshooting
process.
To run the Receiver Test, begin at the Technical
Support Menu.
1. Use the RIGHT arrow to highlight Cable
Receiver and then press DOWN arrow to
highlight Run Receiver Test.
2. Press SELECT to run the Receiver Test. A
new screen will appear that will display the
status of different tests that will be run. The
Receiver Test may take up to 5 minutes to
run completely.
3. Once the Receiver Test is completely run,
you will see three buttons displayed at
the bottom. Press the B button to view the
Receiver Test Report. This report displays
the type of test, brief summary of the
issue, and troubleshooting instructions.
Press UP/DOWN or PAGE+- arrows to read
information about the issues.
4. Use LEFT arrow or LAST to return to the
Technical Support Menu.
Receiver Test is a diagnostic test that identifies any network
or connectivity issues with your receiver. Highlight the Run
Receiver Test and press SELECT to run this test.
The Receiver Test screen displays the progress of the test.
Once the Receiver Test is complete, the screen will
display three buttons displayed on the screen. Pressing
the B button displays the Receiver Test report.
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