CRYSTAL CONSOLE GUIDE
15
15. CALL MANAGEMENT
15.1 Making an Internal Call
To call any extn.
Press either the OPCON key of that extn. directly or use
numeric keys to dial the extn. number.
If the extn. is free, ring back tone is heard and the extn.
starts ringing.
If the extn. is busy , you will get busy tone.
15.2 Making an External Call
To make an external call:
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☞☞
☞ Press OPCON key of free junction.
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☞ DIAL the external number.
After the conversation is over,
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☞☞
☞ Press REL key to free the junction.
During conversation if the operator tries to make or
answer any other call, the present junction goes on hold
and music is given to the person.
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☞☞
☞ Re-dialing of a number is done by using RDL key.
The system seizes the junction used last time and
dials out the number.
15.3 Answering a Call
When a new call arrives on the OPCON, the buzzer shall
ring and a message is displayed on LCD with
corresponding LED blinkling.
For answering the calls according to incoming order,
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☞☞
☞ Press ANS key.
External calls have higher priority in the queue which in turn
are also answered according to their incoming order.
An internal call is answered only if there is no external call
pending.
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