10 . guArAntee And sPeciAl ex grAtiA settlements
5.—Guarantee and special ex
gratia settlements
Services under the guarantee are
provided only in the ev ent of faulty
materials or manufacture and never in
the event of fatigue or overload stress
damage. We provide a two-ye ar guar-
antee on our frames and forks and we
al so offer special ex gratia services.
• If you discover damage to your
frame and/or forks you may send
the damaged frame and/or forks to
us for assessment and an estimate
of possible repair costs via your
dealer
• Tran sport costs in every case are
borne by the customer. Follow ing
assessment of repair costs the
repair is carried out either fr ee of
charge or you will receive an ad-
vance estimate of repair cost s due
(see CCR Service).
• The decision as to whether a repair
is to be carried out fr ee of charge
rests solely with the manufacturing
company and in no circumstances
is there any cl aim to cost-free
repair.
• The special ex gratia prov isions
only apply to the first owner
• Onl y cleaned frames or fork s ar e
accepted fo r guarantee work!
In the event of frame or fork complaint
claim s we reserve the right to apply a
reduction in value based on the duration
of use.
• The guarantee is rendered in valid
in the case of damage, which is
attribut able to incorrect assembly,
misuse, un authoris ed modifications
or mechanical working of frames
and fork components (drilling, mill-
ing, filing, sawing etc, on frames or
fork s manufactured by us. The final
decision as to what extent a claim
under the guarantee ex is ts is a
matter for the management of the
manufacturing company.
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