Curtis GEM-120A - Warranty and Support

EAR 10574 . ECN 14101 . rev H
ECN 13180 . 5/16/11@8.9
PrintedinU.S.A.5/11F-1903RevH
WILBUR CURTIS CO., INC.
6913AccoSt.,Montebello,CA90640-5403USA
Phone:800/421-6150 Fax:323-837-2410
TechnicalSupportPhone:800/995-0417(M-F5:30A-4:00PPST) E-Mail:techsupport@wilburcurtis.com
Web Site: www.wilburcurtis.com
Product Warranty Information
The Wilbur Curtis Company certies that its products are free from defects in material and workmanship under normal use. The following
limited warranties and conditions apply:
3 Years, Parts and Labor, from Original Date of Purchase on digital control boards.
2 Years, Parts, from Original Date of Purchase on all other electrical components, ttings and tubing.
1 Year, Labor, from Original Date of Purchase on all electrical components, ttings and tubing.
Additionally, the Wilbur Curtis Company warrants its Grinding Burrs for Forty (40) months from date of purchase or 40,000 pounds of coffee,
whichever comes rst. Stainless Steel components are warranted for two (2) years from date of purchase against leaking or pitting and
replacement parts are warranted for ninety (90) days from date of purchase or for the remainder of the limited warranty period of the equip-
ment in which the component is installed.
All in-warranty service calls must have prior authorization. For Authorization, call the Technical Support Department at 1-800-995-0417. Ef-
fective date of this policy is April 1, 2003.
Additional conditions may apply. Go to www.wilburcurtis.com to view the full product warranty information.
CONDITIONS&EXCEPTIONS
The warranty covers original equipment at time of purchase only. The Wilbur Curtis Company, Inc., assumes no responsibility for substitute
replacement parts installed on Curtis equipment that have not been purchased from the
Wilbur Curtis Company, Inc. The Wilbur Curtis Company will not accept any responsibility if the following conditions are not met. The warranty
does not cover and is void under the following circumstances:
1) Improper operation of equipment: The equipment must be used for its designed and intended purpose and function.
2) Improper installation of equipment: Thisequipmentmustbeinstalledbyaprofessionaltechnicianandmustcomplywithalllocal
electrical,mechanicalandplumbingcodes.
3) Improper voltage: Equipment must be installed at the voltage stated on the serial plate supplied with this equipment.
4) Improper water supply: Thisincludes,butisnotlimitedto,excessiveorlowwaterpressure,andinadequateoructuatingwaterow
rate.
5) Adjustments and cleaning: Theresettingofsafetythermostatsandcircuitbreakers,programmingandtemperatureadjustmentsare
theresponsibilityoftheequipmentowner.Theownerisresponsibleforpropercleaningandregularmaintenanceofthisequipment.
6) Damaged in transit: Equipmentdamagedintransitistheresponsibilityofthefreightcompanyandaclaimshouldbemadewiththe
carrier.
7) Abuse or neglect (including failure to periodically clean or remove lime accumulations): Manufacturerisnotresponsiblefor
variation in equipment operation due to excessive lime or local water conditions. The equipment must be maintained according to the
manufacturer’s recommendations.
8) Replacement of items subject to normal use and wear: Thisshallinclude,butisnotlimitedto,lightbulbs,sheardisks,“0”rings,
gaskets,siliconetube,canisterassemblies,whipperchambersandplates,mixingbowls,agitationassembliesandwhipperpropellers.
9) Repairs and/or Replacements aresubjecttoourdecisionthattheworkmanshiporpartswerefaultyandthedefectsshowedupunder
normaluse.Alllaborshallbeperformedduringregularworkinghours.Overtimechargesaretheresponsibilityoftheowner.Charges
incurredbydelays,waitingtime,oroperatingrestrictionsthathindertheservicetechnician’sabilitytoperformserviceistheresponsibil-
ityoftheowneroftheequipment.Thisincludesinstitutionalandcorrectionalfacilities.TheWilburCurtisCompanywillallowupto100
miles,roundtrip,perin-warrantyservicecall.
RETURN MERCHANDISE AUTHORIZATION: AllclaimsunderthiswarrantymustbesubmittedtotheWilburCurtisCompanyTechnical
SupportDepartmentpriortoperforminganyrepairworkorreturnofthisequipmenttothefactory.Allreturnedequipmentmustberepack-
agedproperlyintheoriginalcarton.Nounitswillbeacceptediftheyaredamagedintransitduetoimproperpackaging.NO UNITS OR
PARTS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA). RMA NUMBER MUST BE MARKED
ON THE CARTON OR SHIPPING LABEL. All in-warranty service calls must be performed by an authorized service agent. Call the
Wilbur Curtis Technical Support Department to nd an agent near you.