24
Troubleshooting
2. I cannot connect to the access point or the wireless router.
• Make sure that the SSID on the DWL-650+ Cardbus adapter is
exactly the same as the SSID on the Access Point or wireless router.
3. The DWL-650+ Power and Link lights are not on.
• Check to see if the DWL-650+ Cardbus adapter is firmly inserted into
a PC Cardbus slot.
4. I forgot my Encryption key.
• Reset the Access Point to its factory default settings and restore the
DWL-650+ Wireless Cardbus Adapter to the factory default settings.
(The default settings are listed in Ch.6: Using the Configuration
Utility in this manual.)
5. The computer does not recognize the DWL-650+ Wireless Adapter.
• Make sure that the DWL-650+ Wireless Adapter is properly seated in
the computer’s Cardbus slot.
• If Windows does not detect the hardware upon insertion of the
adapter, make sure to completely remove drivers that were
previously loaded. To remove the drivers, do the following:
A. Under Tools> select Folder Options…> select View >
under Hidden files and folders > select Show hidden
files and folders
B. Uncheck Hide extension for known file types > click on
Apply
C. Search for the files TIACXLN.INF and TIACXLN.SYS.
Remove these files from the INF and SYSTEM32
(DRIVERS) folders in the Windows directory. Note:
Windows XP and Windows 2000 will rename .inf files that
have not received WHQL certification into oem.inf files (e.g.,
oem1.inf.)
6. The computer with the DWL-650+ installed is unable to connect to
the wireless network.
• Check that the LED indicators for the broadband modem are
indicating normal activity. If not, there may be a problem with the
broadband connection.
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