65
• Hardware for as long as the original customer/end user owns the product, or five years after product
discontinuance, whichever occurs first (excluding power supplies and fans)
• Power Supplies and Fans Three (3) Year
• Spare parts and spare kits Ninety (90) days
D-Link’s sole obligation shall be to repair or replace the defective Hardware during the Warranty Period at no charge to the
original owner or to refund at D-Link’s sole discretion. Such repair or replacement will be rendered by D-Link at an Authorized D-
Link Service Office. The replacement Hardware need not be new or have an identical make, model or part. D-Link may in its
sole discretion replace the defective Hardware (or any part thereof) with any reconditioned product that D-Link reasonably
determines is substantially equivalent (or superior) in all material respects to the defective Hardware. Repaired or replacement
Hardware will be warranted for the remainder of the original Warranty Period from the date of original retail purchase. If a
material defect is incapable of correction, or if D-Link determines in its sole discretion that it is not practical to repair or replace
the defective Hardware, the price paid by the original purchaser for the defective Hardware will be refunded by D-Link upon
return to D-Link of the defective Hardware. All Hardware (or part thereof) that is replaced by D-Link, or for which the purchase
price is refunded, shall become the property of D-Link upon replacement or refund.
Limited Software Warranty: D-Link warrants that the software portion of the product (“Software”) will substantially conform to
D-Link’s then current functional specifications for the Software, as set forth in the applicable documentation, from the date of
original retail purchase of the Software for a period of ninety (90) days (“Warranty Period”), provided that the Software is properly
installed on approved hardware and operated as contemplated in its documentation. D-Link further warrants that, during the
Warranty Period, the magnetic media on which D-Link delivers the Software will be free of physical defects. D-Link’s sole
obligation shall be to replace the non-conforming Software (or defective media) with software that substantially conforms to D-
Link’s functional specifications for the Software or to refund at D-Link’s sole discretion. Except as otherwise agreed by D-Link in
writing, the replacement Software is provided only to the original licensee, and is subject to the terms and conditions of the
license granted by D-Link for the Software. Software will be warranted for the remainder of the original Warranty Period from the
date or original retail purchase. If a material non-conformance is incapable of correction, or if D-Link determines in its sole
discretion that it is not practical to replace the non-conforming Software, the price paid by the original licensee for the non-
conforming Software will be refunded by D-Link; provided that the non-conforming Software (and all copies thereof) is first
returned to D-Link. The license granted respecting any Software for which a refund is given automatically terminates.
Non-Applicability of Warranty: The Limited Warranty provided hereunder for hardware and software of D-Link's products will
not be applied to and does not cover any refurbished product and any product purchased through the inventory clearance or
liquidation sale or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining
to the product and in that case, the product is being sold "As-Is" without any warranty whatsoever including, without limitation, the
Limited Warranty as described herein, notwithstanding anything stated herein to the contrary.
Submitting A Claim: The customer shall return the product to the original purchase point based on its return policy. In case the
return policy period has expired and the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written description of the Hardware defect or
Software nonconformance in sufficient detail to allow D-Link to confirm the same.
• The original product owner must obtain a Return Material Authorization (“RMA”) number from the Authorized D-Link
Service Office and, if requested, provide written proof of purchase of the product (such as a copy of the dated purchase
invoice for the product) before the warranty service is provided.
• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable
shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on
To Next Page
Loading...
