D-Link DIR-882-US - Troubleshooting

91D-Link DIR-882 User Manual
Section 6 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that may occur during the installation and operation of the DIR-882.
1. Why can’t I access the web-based conguration utility?
When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website, nor do you
have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must
be on the same IP subnet to connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
- Explorer® 11 or higher
- Firefox®
- Chrome™
- Safari® 7 or higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a
dierent cable or connecting to a dierent port on the device. If the computer is turned o, the link light may not be on.
• Disable any Internet security software running on the computer. Software rewalls such as Zone Alarm, Black Ice, Sygate,
and Norton Personal Firewall may block access to the conguration pages. Check the help les included with your rewall
software for more information on disabling or conguring it.
• Congure your Internet settings:
• Go to Start > Settings > Control Panel. Double-click the Internet Options Icon. From the Security tab, click
the button to restore the settings to their defaults.
• Click the Connection tab and set the dial-up option to Never Dial a Connection. Click the LAN Settings button.
Make sure nothing is checked. Click OK.
• Go to the Advanced tab and click the button to restore these settings to their defaults. Click OK three times.
• Close your web browser (if open) and open it.