Troubleshooting
Occasionally, a minor problem may arise, and a service call may not be necessary- use this troubleshooting guide for a
possible solution. If the unit continues to operate improperly, call an authorized service depot or Danby’s Toll Free Num-
ber for assistance.
Tel: 1-800-26 - (1-800-263-2629)
PROBLEM POSSIBLE CAUSE SOLUTION
Dehumidifi er does
not start
• The dehumidifi er is un-
plugged
• The fuse is blown/circuit
breaker is tripped
• Dehumidifi er has reached
its preset level or bucket is
full
• Bucket is not in the proper
position
• Power failure
• Make sure the plug is pushed completely into the outlet
• Check the house fuse/circuit breaker box and replace the fuse or
reset the breaker
• The unit turns off automatically when either condition occurs.
Change to a lower setting or empty the bucket and replace prop-
erly
• The bucket must be in place and securely seated for the unit to
operate.
• There is a protective time delay (up to 3 minutes) to prevent trip-
ping of the compressor overload. For this reason, the unit may
not start normally for 3 minutes after it is turned back on.
Dehumidifi er does
not dry the air as it
should
• Did not allow enough time
to remove the moisture
• Airfl ow is restricted
• Dirty fi lter
• The humidity control may
not be set low enough
• Doors and windows may
not be closed tightly
• Clothes dryer may be blow-
ing moisture-laden air into
the room
• Room temperature is too
low
• When fi rst installed, allow at least 24 hours to maintain the de-
sired dryness
• Make sure there are no curtains, blinds or furniture blocking the
front or back of the dehumidifi er. See the “Location” section.
• See the “Air fi lter” section
• For drier air, press the ▼ button and set to a lower percent value
(%)
• Check that all doors, windows and other openings are securely
closed
• Install the dehumidifi er away from the dryer. The dryer should be
vented to the outside.
• Moisture removal is best at higher room temperatures. Lower
room temperatures will reduce the moisture removal rate. Modes
are designed to be operated at temperatures above 5°C (41°F)
Dehumidifi er runs
too much but does
not collect water
• Need to reset controller • Set to 40% RH. Allow bucket to fi ll and then empty bucket. Adjust
controller to desired % RH.
Dehumidifer runs
too much collects
water
• Area to be dehumidifed is
too large
• Doors and windows are
open
• The capacity of your dehumidifi er may not be adequate
• Close all doors and windows
Frost appears on
the coils
• Unit has been recently
turned on, or room tempera-
ture is below 5°C (41°F)
• This is normal. Frost will usually disappear within 60 minutes.
See the “Defrost” section
Controls cannot be
set
• The compressor will turn
off and the fan will auto-
matically continue to run for
approx. 3 minutes at a fi xed
setting
• This is normal. Wait approximately 3 minutes and set the fan as
desired.
Fan noise • Air is moving through the
dehumidifi er
• This is normal
Water on fl oor • Hose connection may be
loose
• Bucket used to collect wa-
ter, but the hose is attached
• Check the hose connection. See “Continuous Drain” section
• Disconnect the hose if using the bucket to collect water, see
“Continuous Drain” section.
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