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While Dash products are durable, you may encounter one or more of the
problems listed below. If the issue is either not solved by the solutions
recommended below or not included on this page, please contact our
Customer Support team at 1-800-898-6970 or support@bydash.com.
Troubleshooting
ISSUE SOLUTION
The light on the
Treat Maker keeps
shutting off.
This is normal. During the cooking process,
the heating element will automatically turn
on and off to regulate the temperature and
ensure that the Removable Plates do not
get too hot or cold. When this occurs, the
Indicator Light turns on and off.
How do I know when the
Treat Maker is heated
and ready to use?
When the Treat Maker reaches the optimal
temperature, the Indicator Light shuts off and
that means it’s ready to get cooking!
There is no On/Off
Button. How do I turn the
Treat Maker off and on?
To turn on, simply plug in the power cord.
When nished cooking, turn off the Treat
Maker by unplugging it.
Troubleshooting
ISSUE SOLUTION
When using the Treat
Maker, the Cover gets
very hot.
Is this normal?
Yes, this is completely normal. When using
the Treat Maker, always lift and lower the
Cover by the Cover Handle. To prevent
personal injury, DO NOT lift the Cover with
your arm positioned over the Removable
Plates. They are hot and may cause injury.
After using the Treat
Maker a few times, food
is starting to stick to the
surface.
What is happening?
There is probably a build-up of burnt food
residue on the Removable Plates. This is
normal, especially when cooking with sugar.
Allow the appliance to cool fully. Then, use a
damp, soapy cloth to wipe down the Plates.
Thoroughly rinse the cloth and wipe again.
If any food remains, apply a small amount of
cooking oil and let sit for 5-10 minutes. Then
scrub with a sponge or soft-bristled brush to
dislodge food.
The Indicator Light
will not turn on and
the Removable Plates
are failing to heat.
1. Ensure that the power cord is plugged into
the power outlet.
2. Check to make sure the power outlet is
operating correctly.
3. Determine if a power failure has occurred
in your home, apartment
or building.
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