11
Davey Warranty
Davey Water Products come with guarantees that cannot be excluded under the
local country Law. You are entitled to a replacement, or refund for a major failure and
compensation for any other reasonably foreseeable loss, or damage. You are also entitled
to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Davey Water Products Pty Ltd (Davey) of 6 Lakeview Drive Scoresby VIC 3179 provides the
following warranty in relation this product. Davey warrants that, subject to the exclusions and
limitations below, the product will be free from defects in material and workmanship for a
period of 24 months from the date of purchase (warranty period).
If a defect appears in the product before the end of the warranty period and Davey finds the
product to be defective in materials or workmanship, Davey will, in its sole discretion, either:
1. replace or repair the product or the defective part of the product free of charge; or
2. arrange for the product or the defective part of the product to be repaired or replaced by
a qualified repairer free of charge.
Davey reserves the right to replace defective parts of the product with parts or components of
similar quality, grade and composition where an identical part or component is not available.
Goods presented for repair may be replaced by refurbished goods of the same type rather than
being repaired.
Warranty claims:
1. If a fault covered by the warranty occurs, Davey suggests, in the first instance, that you
contact the Davey Dealer from whom you purchased the product. Alternatively, you can:
phone the Davey Customer Service line on 1300 367 866 in Australia, or 0800 654 333 in
New Zealand; send a written letter to Davey at the address listed above; or email sales@
davey.com.au.
2. Any warranty claim must be accompanied by proof of purchase and details of the
alleged defect.
3. On receipt of your claim, Davey will seek to resolve your difficulties, or if the product
is faulty or defective, advise you on how to have your product repaired, obtain a
replacement or a refund.
4. This warranty is limited to defects in the materials or workmanship in the product and
does not cover expendable parts or the replacement of parts due to fair wear and tear.
Exclusions:
The warranty will not apply where:
1.
The Product has been modified, repaired or serviced by someone other than Davey, or an
authorised repairer.
2. Davey cannot establish any fault in the product after testing.
3. The product has been used other than for the purpose for which it was designed.
4. The product has been subject to abnormal conditions, whether of temperature, water,
humidity, pressure, stress or similar.
5. The purchaser has used or fitted non-genuine, or non-approved parts and accessories.
6. The Product defect has arisen due to abuse, misuse, neglect or accident.
7. The Product defect has arisen due to the purchaser’s failure to properly maintain or use
the product.
8. The damage has been caused by the use of chemicals and detergents not approved by Davey.
Should your Davey product require repair or service after the warranty period, please contact
your nearest Davey Dealer, or phone or email the Davey Customer Service Centre. For a
complete list of Davey Dealers please visit our website.
To Next Page
Loading...
Need help?
General
