Dazzle Digital Media HS Reader/Writer User’s Guide • Troubleshooting • Page 39
Troubleshooting
Frequently Asked Questions
If you experience difficulties with your Digital Media HS Reader/Writer, please check the
troubleshooting section below for possible solutions. If the problems persist, please go to
page 42
for information on Dazzle’s North American Technical Resource Center, or
page 43 for information on Dazzle’s European Technical Resource Center.
During installation, my Digital Media HS Reader/Writer is connected to my computer’s
USB port, but does not find the required drivers.
PC
Before connecting the Digital Media HS Reader/Writer to your computer’s USB port, you
must install the reader/writer driver software for Windows 98 SE. The Windows 98 SE
driver software is provided on the Installation CD. Windows Me, XP, and 2000 do not
require any driver installation. For installation instructions, please refer to “Installing the
Software On a PC” on page 9 of this user’s guide.
When I insert a card in my Digital Media HS Reader/Writer, nothing happens.
PC
The Digital Media HS Reader/Writer is accessed as a removable disk, as described in
“Accessing a Card on a PC” on page 23 of this user’s guide. If you are running Windows
XP, and you insert a digital media card, a dialog box asks what you want to do with the files
on the Removable Disk. You can select from several options. This is a default feature of
Windows XP.
When using Windows 98 SE, Me, or 2000 you must access a digital media card through
its Removable Disk icon. You do this by opening My Computer where a Removable Disk
icon appears that represents your Digital Media HS Reader/Writer. Double-click on the
Removable Disk icon to display the contents of the media inserted in your reader/writer.
This is where your digital images or data are located.
Digital cameras usually create one or more folders on a digital media card, which contains
your digital images. Depending on the digital camera you have, the folder names can vary.
Double-click on the respective folder name to access the digital images located in the
folder. You can display a preview by double-clicking on one of the image icons.
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