Dectron DS Series – Outdoor OMM 36 September 2020
Pools – Equipment Warranty
General Policy
All Dectron service and warranty work is managed exclusively by Dehumidified Air Services (DASV). All warranties
apply to the original equipment owner and are not transferable. All warranty inquiries should be made to
Dehumidified Air Services.
Dehumidified Air Services:
Phone: 1-833-327-7665 Email: Warranty@DehumidifiedAirServices.com
Dectron warrants as set forth and for the time periods shown below that it will provide through either a DASV
Service Technician or an authorized service organization specified and approved by DASV, a new or rebuilt part to
replace a factory installed part which has failed because of defect in workmanship or material.
NOTE: EVERY REQUEST RELATED TO WARRANTY OF ANY NATURE AS DESCRIBED BELOW MUST BE OFFICIALLY
AUTHORIZED AND DOCUMENTED IN ADVANCE BY DASV TO QUALIFY FOR WARRANTY COVERAGE.
Warranty Void Unless Registered
All Warranties are void unless the start-up of the equipment is approved by a DASV service technician. Upon
completion of the start-up, a “Warranty Registration Certificate” will be issued, along with the Start-Up Report,
which activates the Warranty Period of the equipment. The Warranty Period will commence either upon
completion of start-up registration of the equipment or 6 months from factory ship date, whichever comes first.
Initial 90‐Day Comprehensive Warranty
During the first 90 days from initial start-up, all parts and repairs related to factory defects or replacement parts
are covered by Dectron manufacturer warranty. All parts and labor requirements will either be handled by DASV
technicians directly or managed and approved in advance by DASV through DASV authorized technicians.
Internet Connected, Conditional One Year Repair Warranty
If and only if the equipment is connected to the internet from the date of warranty activation, a Repair Warranty
will be provided for an additional 9 months subsequent to the initial 90-Day Comprehensive Warranty for a total of
12 months of parts and labor warranty coverage. The unit must be connected and communicating to Dectron
Vision 2.0 for the entire term from start-up in order to qualify.
If qualified, Dectron will provide or pay for the required part and direct labor only, related to the part replacement.
Only the labor required to replace the defective part is under warranty for this 9-month extension. Travel time,
diagnostic time, per diems, truck charges, shipping charges etc. are not covered under this Conditional Repair
Warranty.
Two-Year Parts Warranty
If any factory installed part supplied by Dectron fails because of a defect in workmanship or material prior to the
completion of the 24
th
month from date of completion of the warranty activation, Dectron will provide a new or
rebuilt part F.O.B. factory. No labor reimbursement will be made for expenses incurred in replacing the part except
as set in the Initial 90‐day Comprehensive or Internet Connected, Conditional One-Year Repair Warranty.
Dectron reserves the right to have the defective part returned to the factory in order to determine the warranty
applicability. Parts shipping and handling costs (to and from the factory) are not covered outside of the Initial 90‐
day Warranty.
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