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Dell 5821E - User Manual

Dell 5821E
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Installing your SIM card and activating your mobile
broadband Service
Dell Wireless 5821E Qualcomm Snapdragon
X20 Global Gigabit LTE Install Guide
WARNING: The module’s RF function
is locked by default. Contact
Dell support or a Dell authorized
technician to enable the module.
WARNING: Before performing any of
the steps in this document, read and
follow the safety information that
shipped with your computer.
CAUTION: Do not install or remove
the Dell Mobile Broadband card or
Subscriber Identity Module (SIM)
card when your computer is
powered on.
NOTE: To access the Internet, you need
a Subscriber Identity Module SIM card
and an account with a mobile broadband
service provider.
2019 - 01
© 2019 Dell Inc. or its subsidiaries.
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Overview

This document is an install guide for the Dell Wireless 5821E Qualcomm Snapdragon X20 Global Gigabit LTE module. It provides instructions for installing a SIM card, connecting to a Windows 10 network, and installing the necessary drivers for the mobile broadband module.

Function Description:

The Dell Wireless 5821E Qualcomm Snapdragon X20 Global Gigabit LTE module is a mobile broadband card designed to provide cellular data connectivity to a computer. It allows users to access the internet via a mobile broadband service provider using a Subscriber Identity Module (SIM) card. The module supports Gigabit LTE, indicating high-speed cellular data capabilities.

Important Technical Specifications:

  • Module Name: Dell Wireless 5821E Qualcomm Snapdragon X20 Global Gigabit LTE
  • Manufacturer: DELL
  • Model: DW5821e Snapdragon X20 LTE
  • Firmware: T77W968.F0.0.0.1.0.GC.002
  • Network Type: GSM
  • Data Class: UMTS, HSDPA, HSUPA, LTE
  • IMEI: 355446090016797 (Example provided in the document)
  • IMSI: 466891003616414 (Example provided in the document)
  • SIM ICCID: 89886891000029114137 (Example provided in the document)
  • Connectivity: Requires a Subscriber Identity Module (SIM) card and an account with a mobile broadband service provider for internet access.
  • RF Function: The module's RF function is locked by default and requires activation by Dell support or an authorized Dell technician.

Usage Features:

  • SIM Card Installation: The guide details the process of inserting a SIM card into the computer. It notes that the SIM card slot location varies by computer model and advises consulting the computer's documentation for specific instructions.
  • Network Connection (Windows 10):
    • Accessing Cellular Settings: Users can connect to the network by navigating to "View Available Networks" and selecting "cellular" to turn on the cellular radio.
    • Activating Mobile Broadband Service: To activate the service, users need to contact their service provider and provide specific information, including the International Mobile Equipment Identity (IMEI) and Integrated Circuit Card Identifier (ICCID) of the module.
    • Windows 10 Interface: The guide illustrates the steps within the Windows 10 Network & Internet settings, showing how to select the Network icon from the taskbar, choose "cellular," and then access "Advanced Options" to view module properties like IMEI and ICCID.
    • Manual Connection Option: The interface allows users to choose whether Windows manages the connection automatically or if they prefer to connect manually each time they want to use cellular data.
  • Driver Installation:
    • Dell Support Website: Drivers are to be downloaded from Dell.com/support.
    • Identification: Users can find the correct drivers by entering their computer's Service Tag or selecting their product.
    • Driver Category: The mobile broadband card driver is located under the "Modem/Communications" group.
    • Installation Process: After downloading, users are instructed to run the installer and follow the on-screen instructions.

Maintenance Features:

  • Safety Information: Before performing any installation steps, users are warned to read and follow the safety information that shipped with their computer.
  • Electrostatic Discharge Precaution: A caution is issued to avoid touching the SIM card connectors during installation or removal to prevent damage from electrostatic discharge.
  • Hot-Swapping Precaution: Users are cautioned not to install or remove the Dell Mobile Broadband card or SIM card when the computer is powered on.
  • Regulatory Compliance: For regulatory information and safety best practices, users are directed to the Regulatory Compliance homepage on Dell.com.
  • RF Function Activation: The module's RF function is locked by default and requires contact with Dell support or an authorized Dell technician for enablement, which can be considered a maintenance or initial setup step.

Dell 5821E Specifications

General IconGeneral
BrandDell
Model5821E
CategoryNetwork Hardware
LanguageEnglish

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