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Dell EMC NX3240 User Manual

Dell EMC NX3240
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Dell EMC NX3340 and NX3240 Network
Attached Storage System using Windows Storage
Server 2016
Troubleshooting Guide

Other manuals for Dell EMC NX3240

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Dell EMC NX3240 Specifications

General IconGeneral
CategoryNetwork Hardware
RAID SupportRAID 0, 1, 5, 6, 10, 50, 60
Form FactorRack-mounted
Drive Bays12 x 3.5"
Networking4 x 1GbE LOM
Operating SystemWindows Storage Server 2016
Power SupplyRedundant Power Supplies (Platinum rated)
Dimensions (H x W x D)8.68 cm (3.42 in) x 48.24 cm (18.99 in) x 75.58 cm (29.75 in)
Weight27.3 kg
StorageSAS, SATA, Nearline SAS hard drives; SAS/SATA SSDs

Summary

Installation Issues

Error: 54 occurred while creating an OS volume

Array disk specified as global hot spare or part of a similar virtual disk type.

Error: -5000 unexpected system error message

OS configuration file not found, or reinstall media/reader is faulty.

Error: -5001 invalid system error message

The operation is not supported on this system.

Error: -5002 unsupported hardware configuration

Could not locate a supported RAID controller.

Other Installation Errors

Error: -5003 occurred while creating an OS volume

Invalid drive configuration; drives not attached or not meeting requirements.

Error: -5004 occurred while creating an OS volume

Unexpected format or existing data on drives prevents reinstallation.

Error: -5005 occurred while creating an OS volume

Unexpected format or existing data on drives prevents reinstallation.

Error: -5006 OS Reinstall DVD not located

Dell EMC Storage NAS OS Reinstall DVD is not found in the DVD drive.

System and Display Issues

Error: -5007 occurred while creating an OS volume

Unexpected format or existing data on drives prevents reinstallation.

Error: -5008 Identity module not installed

Identity module is not installed, preventing reinstallation.

Reinstallation error message on LCD

Last error message stays on LCD until OS reinstallation is complete.

Display log console incorrect date

Log console displays incorrect date during OS reinstallation.

Other Issues

Default password missing

Unable to find the default password for the system.

Errors due to PERC cards

Errors occurring because of PERC cards during OS reinstallation.

Incorrect system information display

Desktop information does not match actual system info due to non-refreshing utility.

Insufficient iSCSI volume disk space

System runs out of disk space on a volume for iSCSI VD or device.

Firewall and Software Detection

Turning off the firewall

Instructions to disable the system firewall via Control Panel or Server Manager.

Unable to detect OpenManage Server Administrator

Dell EMC OpenManage Server Administrator cannot be found on the system.

Getting Help and Documentation

Contacting Dell EMC

Information on how to contact Dell EMC for support and service.

Related documentation

List of relevant documentation for Storage NAS and OpenManage.

Locating system service tag

How to find the system's Express Service Code and Service Tag for support.

Quick resource locator

QR codes for quick access to system resources and support information.

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