FAQs of Dell Dual Video USB 3.0 Docking Station- D1000
Troubleshooting
Suggested
Solutions
There
is no
video
on
the
monitor
attached
to
the
dock.
Check the video connection
cables.
Unplug from the power, wait
10
seconds, and then
reconnect.
The video
on
the attached
monitor
is
distorted
or corrupted.
Check video connection
cables.
Check the video resolution under Control Panel
Items\
Display\Change Display
Setting.
The video
on
the attached
monitor
is
not displaying
in
extended
mode.
Change the settings
by either:
•
Configuring under Control Panel
Items\Display\
Change Display
Setting.
•
Switch
by
cycling the
“ +P”.
The audio jacks are not
functioning.
Check the settings under Control Panel\All Control
Panel
Items\Sound
to
make sure the USB Audio device
is available
and set
to default.
Right click
to
show
all
available
options.
USB ports are not functioning
on
the docking
station.
Unplug from the power, wait
10
seconds, and then
reconnect.
Update
to
the latest USB 3.0 host controller
driver.
HDCP content
is
not able
to
display
on
the attached
monitor.
HDCP content support
is
currently not
available.
Displaylink Driver is not able to
install.
Get the driver
by either:
•
Downloading the latest driver from the Displaylink website
or
•
Connect
to
Windows Update with Docking
station.
(by using Wi-Fi
or
Ethernet port
of
the
laptop).
Laptop failed
to
boot with
dock
connected.
Remove
all
USB devices connected
to
the dock;
some
unqualified boot devices may cause lock
up at
boot
screen.
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