Dell E2214H - Page 51

Synchronization Screen is scrambled or • Reset the monitor to Factory
Problems appears torn
Settings.
• Perform Auto Adjust via OSD.
• Adjust Phase and Pixel Clock
controls via OSD.
• Perform monitor self-test
feature check to determine if
the scrambled screen appears
in self-test mode.
• Check for bent or broken pins
in the video cable connector.
• Restart the computer in the
safe mode.
Safety-Related Issues Visible signs of smoke
or sparks
• Do not perform any
troubleshooting steps.
• Contact Dell immediately.
Intermittent Problems Monitor malfunctions
on & o
• Ensure that the video cable
connecting the monitor to
the computer is connected
properly and is secure.
• Reset the monitor to Factory
Settings.
• Perform monitor self-test
feature check to determine if
the intermittent problem occurs
in self-test mode.
Missing Color Picture missing color • Perform monitor self-test
feature check.
• Ensure that the video cable
connecting the monitor to
the computer is connected
properly and is secure.
• Check for bent or broken pins
in the video cable connector.
Wrong Color Picture color not good • Change the Color Setting Mode
in the Color Settings OSD to
Graphics or Video depending
on the application.
• Try dierent Color Preset
Settings in Color Settings OSD.
Adjust R/G/B value in Color
Settings OSD if the Color
Management is turned o.
• Change the Input Color Format
to PC RGB or YPbPr in the
Advance Setting OSD.
Image retention from Faint shadow from the • Use the Power Management
a static image left on
the monitor for a long
static image displayed
appears on the screen
feature to turn o the monitor
at all times when not in use (for
more information, see Power
period of time Management Modes.
• Alternatively, use a dynamically
changing screensaver.
Troubleshooting  51