Software and Troubleshooting
Topics:
• Operating system
•
Create a USB recovery drive for Windows
• Downloading Windows drivers
Operating system
Table 38. Operating system
Operating system
Operating systems supported
Windows 10 Professional (64 bit)
Create a USB recovery drive for Windows
Create a recovery drive to troubleshoot and fix problems that may occur with Windows. An empty USB flash drive with a
minimum capacity of 16 GB is required to create the recovery drive.
Prerequisites
NOTE: This process may take up to an hour to complete.
NOTE: The following steps may vary depending on the version of Windows installed. Refer to the Microsoft support site for
latest instructions.
Steps
1. Connect the USB flash drive to your computer.
2. In Windows search, type Recovery.
3. In the search results, click Create a recovery drive.
The User Account Control window is displayed.
4. Click Yes to continue.
The Recovery Drive window is displayed.
5. Select Back up system files to the recovery drive and click Next.
6. Select the USB flash drive and click Next.
A message appears, indicating that all data in the USB flash drive will be deleted.
7. Click Create.
8. Click Finish.
For more information about reinstalling Windows using the USB recovery drive, see the Troubleshooting section of your
product's Service Manual at www.dell.com/support/manuals.
Downloading Windows drivers
Steps
1. Turn on the laptop.
2. Go to Dell.support.com.
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Software and Troubleshooting 37
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