164 Solving Problems
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Finding Solutions
This section describes computer and software problems, offers corrective
actions, describes the utility, and provides computer messages and codes.
Before you call Dell for technical assistance, complete the following tasks to
help you resolve computer problems:
Read “About Your Computer” and “CAUTION: Safety Instructions.”
Take the problem-solving action listed in the following table for the
component or equipment that is malfunctioning.
Solving Problems
Need a driver for a graphics card,
network adapter, sound card, software,
or some other device
See “Drivers for Your Computer”
Power light does not light See “Power Problems”
Monitor power light does not light See “Video and Monitor Problems”
No sound See “Sound and Speaker Problems”
Printer not working See “Printer Problems”
Serial or other parallel devices not
working
See “Serial or Parallel Device Problems”
Mouse not working See “Mouse Problems”
Keyboard not working See “Keyboard Problems”
Floppy drive or hard drive: lights not lit,
scraping or unusual noises, no noise
See “Floppy Drive Problems” or “Hard
Drive Problems”
Computer battery not working See “Battery Problems”
Expansion card errors or malfunction See “Expansion Card Problems”
A program locks up See “Recovering From a Program That Is
Not Responding”
Computer locks up See “Restarting a Computer That Is Not
Responding”
Computer gets wet See “Repairing a Wet Computer”
Computer is dropped or damaged See “Repairing a Dropped or Damaged
Computer”
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