Dell P2217 - Product-Specific Problems

5. Trouble Shooting Instructions
Safety related issues
∞
Do not perform any troubleshooting steps.
∞
Contact Dell immediately.
Intermittent
∞
Ensure that the video cable connecting the monitor to the computer
problems is connected properly and is secure.
∞
Reset the monitor to Factory Settings (Factory Reset).
∞
Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode.
Missing color
∞
Perform monitor self-test feature check.
∞
Ensure that the video cable connecting the monitor to the computer
is connected properly and is secure.
∞
Check for bent or broken pins in the video cable connector.
Wrong color
∞
Change the Color Setting Mode in the Color Settings OSD to
Graphics or Video depending on the application.
∞
Try different Preset Modes in Color settings OSD. Adjust R/G/B value
in Custom Color in Color settings OSD.
∞
Change the Input Color Format to RGB or YPbPr in the Color
settings OSD.
∞
Run the built-in diagnostics.
Image retention from
∞
Use the Power Management feature to turn off the monitor at all
a static image left times when not in use (for more information, see Power management
on the monitor for a modes).
long period of time
∞
Alternatively, use a dynamically changing screensaver.
Video ghosting or
∞
Change the Response Time in the Display OSD to Fast or Normal
overshooting depending on your application and usage.
Product-specific problems
Specific
Symptoms
Possible Solutions
Screen image is too
small
∞
Check the Aspect Ratio setting in the Display settings OSD.
∞
Reset the monitor to Factory Settings (Factory Reset) .
Cannot adjust the
monitor with the
buttons on the side
panel
∞
Turn off the monitor, unplug the power cord, plug it back, and then
turn on the monitor.
∞
Check if the OSD menu is locked. If yes, press and hold the button
above the power button for 6 seconds to unlock. (For more
information, see Lock).
No input signal when
user controls are
pressed
∞
Check the signal source. Ensure the computer is not in standby
or sleep mode by moving the mouse or pressing any key on the
keyboard.
∞
Check if the video cable is plugged in properly. Disconnect and
reconnect the video cable if necessary.
∞
Reset the computer or video player.
The picture does not
fill the entire screen
∞
Due to different video formats (aspect ratio) of DVDs, the monitor
may display in full screen.
∞
Run the built-in diagnostics.