Troub l esh ootin g │ 101
No video at HDMI/
DisplayPort/USB
Type-C port
When connected to
some dongle/
docking device at
the port, there is no
video when
unplugging/plugging
the cable from the
notebook
Unplug the HDMI/DisplayPort/USB
Type-C cable from dongle/docking
device, then plug the docking
HDMI/DisplayPort/USB Type-C
cable into the notebook.
No network
connection
Network dropped or
intermittent
• Check to ensure USB-C
Prioritization is set to High
Data Speed.
• Do not turn off the display during
network connection.
The LAN port is not
functioning
OS setting or cable
connection issue
• Ensure that the latest BIOS and
drivers for your computer are
installed on your computer.
• Ensure that the RealTek Gigabit
Ethernet Controller is installed in
the Windows Device Manager.
•If your BIOS Setup has a LAN/
GBE Enabled/Disabled option,
make sure it is set to Enabled.
• Ensure that the Ethernet cable is
connected securely on the
monitor and the hub/router/
firewall.
• Check the status LED of the
Ethernet cable to confirm
connectivity. Re-connect both
ends of the Ethernet cable if the
LED is not lit.
• First power off the computer and
unplug the USB Type-C cable and
the power cord from the monitor.
Then, power on the computer and
plug the power cord and the USB
Type-C cable into the monitor.
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