Troubleshooting Your System 43
3
Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See "Getting Help."
If the problem is not resolved, see "Getting Help."
Troubleshooting the Mouse
Problem
• System message indicates a problem with the mouse.
• Mouse is not functioning properly.
Action
1
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in
"Running System Diagnostics."
If the test fails, continue to the next step.
2
Examine the mouse and its cable for signs of damage.
If the mouse is not damaged, go to step 4.
If the mouse is damaged, continue to the next step.
3
Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse. See "Getting Help."
4
Enter the System Setup program and ensure that the mouse controller is enabled. See "Using
the System Setup Program" in your
User's Guide
.
If the problem is not resolved, see "Getting Help."
Troubleshooting Basic I/O Functions
Problem
• Error message indicates a problem with a serial or parallel port.
• Device connected to a serial or parallel port is not operating properly.
Action
1
Enter the System Setup program and ensure that the serial port and parallel port are enabled.
See "Using the System Setup Program" in the
User's Guide
.
2
If the problem is confined to a particular application, see the application documentation for
specific port configuration requirements that the program may require.
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