Dell PowerEdge R640 - Remote Consulting Services; Data Migration Service; Prosupport; Prosupport Plus (for Business-Critical Servers)

Server Installation Server Integration
Virtualization Yes
Converged infrastructure Yes
Test and validate data center integration Yes
Remote Consulting Services
When you are in the nal stages of your PowerEdge server implementation, you can rely on Dell EMC Remote Consulting and our certied
technical experts to help you optimize your conguration with best practices for your software, virtualization, server, storage, networking,
and systems management.
Data Migration Service
Protect your business and data with our single point of contact to manage your data migration project. Your project manager will work with
our experienced team of experts to create a plan using industry-leading tools and proven processes based on global best practices to
migrate your existing les and data, so your business gets up and running quickly and smoothly.
ProSupport
Our ProSupport service oers highly trained experts around the clock and around the globe to address your IT needs. We will help you
minimize disruptions and maximize availability of your PowerEdge server workloads with:
• 24x7x365 access to certied hardware experts
• Collaborative support assistance with over 195 third-party vendors
• Hypervisor and operating system support
• Onsite parts and labor response options including next business day or four-hour mission critical
ProSupport Plus (for business-critical servers)
When you purchase your PowerEdge server, we recommend ProSupport Plus, our proactive and preventative support for your business-
critical systems. Dell EMC ProSupport Plus provides you with all the benets of ProSupport, plus access to a dedicated Technical Account
Manager and our elite ProSupport Plus engineers. ProSupport Plus gives you quick and ecient resolutions, working along with our
SupportAssist technology that enables us to get ahead of issues in your environment before they become problems.
ProSupport Flex for Data Center
Dell EMC ProSupport Flex for Data Center oers exible site-wide support for hyperscale data centers with more than 1,000 assets. Built
on standard Dell EMC ProSupport components, Flex for Data Center leverages our global scale while being tailored to suit your needs.
While not for everyone, it oers a exible solution for those with large and complex environments. When you choose Dell EMC ProSupport
Flex for Data Center, you will get:
• Enterprise-wide support that covers your entire data center.
• A dedicated Technical Account Manager with remote, on-site, part-time and full-time options.
• Dedicated elite ProSupport Flex technical and eld engineers who are trained on your environment and congurations.
• Flexible on-site support and parts options that t your operational model
• A tailored support plan for your operations sta.
Appendix D. Support and Deployment Services
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