5 Getting Help
5.1 Contacting Dell
Dell provides several online and telephone-based support and service options. If you do not have an active
internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell
product catalog. Availability varies by country and product, and some services may not be available in your
area. To contact Dell for sales, technical assistance, or customer-service issues:
1. Go to Dell.com/support.
2. Select your country from the drop-down menu on the bottom right corner of the page.
3. For customized support:
a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
5.2 Locating your system Service Tag
Your system is identified by a unique Express Service Code and Service Tag number. The Express Service
Code and Service Tag are found on the front of the system by pulling out the information tag.
Alternatively, the information may be on a sticker on the chassis of the system. This information is used by
Dell to route support calls to the appropriate personnel.
Note: The Quick Resource Locator (QRL) code on the information tag is unique to your system. Scan the
QRL to get immediate access to your system information using your smart phone or tablet.
29 Upgrading PowerEdge VRTX to Support Shared Storage Expansion
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