Dell SE2717HR - Page 48

48 │ Troubleshooting
Brightness
Problems
•Reset the monitor to Factory Settings (Factory Reset).
•Adjust brightness & contrast controls via OSD.
Geometric
Distortion
•Reset the monitor to Factory Settings (Factory Reset).
•Adjust horizontal & vertical controls via OSD.
Horizontal/Vertical
Lines
•Reset the monitor to Factory Settings (Factory Reset).
•Perform monitor self-test feature check and determine if
these lines are also in self-test mode.
•Check for bent or broken pins in the video cable connector.
•Run the built-in diagnostics.
Synchronization
Problems
•Reset the monitor to Factory Settings (Factory Reset).
•Perform monitor self-test feature check to determine if the
scrambled screen appears in self-test mode.
•Check for bent or broken pins in the video cable connector.
•Restart the computer in the safe mode.
Safety Related
Issues
•Do not perform any troubleshooting steps.
•Contact Dell immediately.
Intermittent
Problems
•Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
•Reset the monitor to Factory Settings (Factory Reset).
•Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode.
Missing Color •Perform monitor self-test feature check.
•Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
•Check for bent or broken pins in the video cable connector.
Wrong Color •Change the Color Setting Mode in the Color Settings OSD
to Graphics or Video depending on the application.
•Try dierent Preset Modes in Color settings OSD. Adjust
R/G/B value in Custom Color in Color settings OSD.
•Change the Input Color Format to RGB or YPbPr in the
Color settings OSD.
•Run the built-in diagnostics.
Image retention
from a static image
left on the monitor
for a long period of
time
•Use the Power Management feature to turn o the monitor
at all times when not in use (for more information, see
Power management modes).
•Alternatively, use a dynamically changing screensaver.