Dell SonicWALL - Page 8

8 Installation and Implementation of a Dell SonicWALL Network Security Appliance | v1.0 | December 9, 2012
Appendix A
Service SKUs
US SKU
SKU
Description
Partner
972-1018
Installation and Implementation of a Dell SonicWALL Network Security - NSA
EDT
972-1019
Installation and Implementation of a Dell SonicWALL Network Security - E-Class NSA
EDT
972-1022
Installation and Implementation of a Dell SonicWALL Network Security - Additional Security Service
EDT
972-1021
Installation and Implementation of a Dell SonicWALL Network Security - High Availability
EDT
EMEA SKU
SKU
Description
Partner
683-17849
Installation and Implementation of a Dell SonicWALL Network Security - NSA
EDT
683-17850
Installation and Implementation of a Dell SonicWALL Network Security - E-Class NSA
EDT
683-17853
Installation and Implementation of a Dell SonicWALL Network Security - Additional Security Service
EDT
683-17852
Installation and Implementation of a Dell SonicWALL Network Security - High Availability
EDT
Appendix B
Exceptions to Dell business hours
Country
Dell business hours
St. Kitts, St. Lucia, St. Vincent, Trinidad, Virgin Islands, Rest of English speaking Caribbean
7:00 AM to 4:00 PM
Barbados, Bahamas, Belize, Costa Rica, El Salvador, Grand Cayman, Guatemala, Honduras,
Jamaica, Panama, Puerto Rico, Rep. Dominicana, Suriname, Turks and Caicos
8:00 AM to 5:00 PM
Australia, Bermuda, China, Haiti, Hong Kong, Japan, Korea, Malaysia, Netherland Antilles, New
Zealand, Singapore, Taiwan, Thailand
9:00 AM to 5:00 PM
Argentina, India, Paraguay, Uruguay
9:00 AM to 6:00 PM
Bolivia, Chile
9:00 AM to 7:00 PM