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Dell UD22 - User Manual

Dell UD22
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Dell Universal Dock UD22
User Guide
Regulatory Model: K22A
Regulatory Type: K22A001
MAY 2022
Rev. A00
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Dell UD22 Specifications

General IconGeneral
BrandDell
ModelUD22
CategoryDocking Station
Docking InterfaceUSB-C
Video OutputHDMI, DisplayPort
NetworkGigabit Ethernet
Power DeliveryUp to 96W
Audio3.5mm audio jack
Operating System SupportWindows, macOS

Summary

Introduction to Dell Universal Dock UD22

Dell Universal Dock UD22 Package Contents

Dell UD22 Hardware Requirements

Dell UD22 Parts and Features Overview

Top View and USB-C Cable

Identifies the top view of the dock and the USB Type-C cable connection.

Front View Ports

Details USB 3.2 Gen 2 ports, including Type-C with PowerShare.

Right View Security Slots

Identifies Kensington nano lock and security-cable slots.

Back View Ports and Connectors

Lists power connector, HDMI, DisplayPort, RJ45 Ethernet, and USB ports.

Bottom View Features

Details service tag label and VESA mounting slots.

Important Information for Dell UD22 Setup

System Driver Updates

Recommends updating BIOS, graphics, USB, and Ethernet drivers for optimal performance.

Dock Firmware and Driver Updates

Stresses installing the latest firmware and drivers for the dock for correct functioning.

Quick Setup Guide for Dell UD22

Update System BIOS and Drivers

Instructions to update computer's BIOS, graphics, and drivers from Dell's support site.

Connect Power Adapter and USB-C Cable

Guides connecting the AC power adapter and the USB Type-C cable to the computer.

Connect Multiple Displays

Instructions on connecting external monitors to the docking station.

Setting Up External Monitors with Dell UD22

Updating Graphics Drivers for Monitors

Details on installing Intel and Nvidia/AMD graphics drivers for optimal performance.

Configuring Monitor Display Settings

Step-by-step guide to configure display settings in Windows for multiple monitors.

Understanding Display Bandwidth

Explains DisplayPort High Bit Rates (HBR2, HBR3) and their effective data rates.

Display Resolution and Refresh Rate

Provides tables for supported display resolutions and refresh rates based on bandwidth.

Dell UD22 Technical Specifications

LED Status Indicators

Describes the behavior of Power Adapter, Dock Status, and RJ45 LEDs.

Docking Specifications

Details standard features, video ports, network port, and USB ports on the dock.

Network and USB Port Specifications

Lists details for Network Port (Wake-on-LAN, MAC Address Pass-Through) and USB ports.

Environmental and Power Adapter Specs

Covers operating temperature, humidity, dimensions, weight, VESA mounting, and power adapter details.

Smart and Adaptive Power Delivery

Explains how power delivery to the computer varies with the number and resolution of connected displays.

Dell UD22 Firmware Update Procedures

Standalone Firmware Update Utility

Introduces the utility for updating the dock's firmware and drivers.

Performing Firmware Update

Covers running the utility, checking status, and initiating the upgrade process.

Post-Update Procedures

Details hot-plugging the power adapter and handling successful or failed updates.

Frequently Asked Questions for Dell UD22

Fan Behavior and Troubleshooting

Addresses issues with the dock's fan not working, loud fan noise, and normal operating speeds.

Charging and Power Loss Issues

Explains the charging feature and why peripherals may become unresponsive after a power loss.

Hardware Installation Window Explanation

Clarifies why a hardware installation window appears when plugging in new USB devices.

Troubleshooting Dell UD22 Connectivity and Display Issues

No Video or Flickering Video Issues

Provides solutions for monitors not displaying or showing distorted/flickering video.

Display and USB Port Issues

Addresses problems with extended monitors, non-functional USB ports, and HDCP content.

LAN and Pre-OS USB Functionality

Solutions for LAN port not working and USB ports having no function in a pre-OS environment.

Pre-OS Display, USB Boot, and Power Issues

Covers pre-OS display, USB boot, AC adapter recognition, and undersized adapter alerts.

Connectivity and LED Issues

Solutions for loss of all external connectivity and dock LED turning off when moved.

Getting Help and Support for Dell UD22

Contacting Dell Support

Provides steps and prerequisites for contacting Dell support online.

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