Table 5. Lights and Indicators
Visor controller state How you get into this state Visor controller light and vibration behavior
associated with state
Power on Press and hold the Windows button on the controller
for 2 seconds to turn on the controller.
LEDs turn on and the controller vibrates once.
Power o Press and hold the Windows button on the controller
for 4 seconds to turn o the controller.
LEDs turn o and the controller vibrates twice.
Sleeping Controller enters sleeping state automatically when it
is motionless for 30 seconds.
Controller automatically wakes when it detects
motion (except when the device is not paired with
host computer, a button press will be required to
wake-up).
LEDs turn o, blink every 3 seconds while in sleeping
state.
Pairing Press and hold the pairing button inside the battery
case for 3 seconds.
LEDs slowly pulse while in pairing mode.
LEDs go solid when exiting the pairing mode. The
controller vibrates once if pairing was successful or
vibrates 3 times if pairing is unsuccessful and times
out.
Controller connects to/
disconnects from the
computer
Controller successfully connects to the computer
after you turned it on.
Controller disconnects from the computer during use
for some reason.
Controller vibrates once on computer connection or
disconnection.
Low Battery Level When battery level is low. No LED or vibration indication when battery is low. If
you look at the representation of the controller in the
headset, there is a battery indicator icon on the
handle. When battery is low, the indicator icon will be
red.
Critical Battery Level During power on when battery level is "Critical".
"Critical" battery level means there is insucient
power for controller to stay on and the controller will
turn o automatically.
Controller vibrates 3 times when you turn it on, then
automatically turns o.
Device Update This happens when you turn the controller on and a
rmware update is required.
During controller rmware update, the controller will
be unresponsive, though you will still be able to turn it
o. If you turn it o during rmware update, the
controller will simply try to update again the next time
you turn it on and it connects to the computer.
When a controller rmware update starts, you will see
a Windows notication telling you that the controller
is being updated.
During rmware update, the LEDs will blink in an
alternating pattern of half of the outer ring lights,
then half of the inner ring lights.
Mixed Reality Portal cannot detect headset
• Make sure your HDMI cable is connected to an HDMI port to your discrete graphics card.
• Ensure that your headset is connected to a USB 3.0 port.
• Double check that your computer's USB controller driver is running the Microsoft USB driver stack.
• Certain computers may have USB ports that do not supply enough power. Please try a powered USB 3.0 hub.
24
Troubleshooting
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