Error messages Description
HARD-DISK DRIVE CONFIGURATION ERROR
The computer cannot identify the drive type. Shut down the
comput
er, remove the hard drive, and boot the computer from an
optical drive. Then, shut down the computer, reinstall the hard
drive, and restart the computer. Run the Hard Disk Drive tests in
Dell Diagnostics.
HARD-DISK DRIVE CONTROLLER FAILURE 0
The hard drive does not respond to commands from the computer.
Shut do
wn the computer, remove the hard drive, and boot the
computer from an optical drive. Then, shut down the computer,
reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive tests in Dell
Diagnostics.
HARD-DISK DRIVE FAILURE
The hard drive does not respond to commands from the computer.
Shut do
wn the computer, remove the hard drive, and boot the
computer from an optical drive. Then, shut down the computer,
reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive tests in Dell
Diagnostics.
HARD-DISK DRIVE READ FAILURE
The hard drive may be defective. Shut down the computer, remove
the har
d drive, and boot the computer from an optical. Then, shut
down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the Hard
Disk Drive tests in Dell Diagnostics.
INSERT BOOTABLE MEDIA
The operating system is trying to boot to non-bootable media, such
as an op
tical drive. Insert bootable media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN
SYSTEM SETUP PROGRAM
The system con
guration information does not match the hardware
conguration. The message is most likely to occur after a memory
module is installed. Correct the appropriate options in the system
setup program.
KEYBOARD CLOCK LINE FAILURE
For external keyboards, check the cable connection. Run the
Keyboard Controller test in
Dell Diagnostics.
KEYBOARD CONTROLLER FAILURE
For external keyboards, check the cable connection. Restart the
comput
er, and avoid touching the keyboard or the mouse during the
boot routine. Run the Keyboard Controller test in Dell Diagnostics.
KEYBOARD DATA LINE FAILURE
For external keyboards, check the cable connection. Run the
Keyboard Controller test in
Dell Diagnostics.
KEYBOARD STUCK KEY FAILURE
For external keyboards or keypads, check the cable connection.
R
estart the computer, and avoid touching the keyboard or keys
during the boot routine. Run the Stuck Key test in Dell
Diagnostics.
LICENSED CONTENT IS NOT ACCESSIBLE IN
MEDIADIRECT
Dell MediaDirect cannot verify the Digital Rights Management
(DRM) r
estrictions on the le, so the le cannot be played.
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated. Reinstall the
memory module or
, if necessary, replace it.
MEMORY ALLOCATION ERROR
The software you are attempting to run is con
icting with the
operating system, another program, or a utility. Shut down the
computer, wait for 30 seconds, and then restart it. Run the program
again. If the error message still appears, see the software
documentation.
Troubleshooting 77
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