Table 13. Symptoms and solutions (continued)
Symptoms Suggested solutions
● First power off the docking station by disconnecting
the Type-C cable and then removing the power adapter
from the dock. Then, power on the docking station by
connecting power adapter to the dock before connecting
the Type-C cable to your system.
● Undock and reboot the system if, the above steps do not
work.
3. The video on the attached monitor is not displaying as an
Extended Monitor.
● Ensure that the Intel HD Graphics driver is installed in the
Windows Device Manager.
● Ensure that the nVidia or AMD Graphics driver is installed
in the Windows Device Manager.
● Open the Windows Display Properties and go to Multiple
Displays control to set the display to the extended mode.
4. The audio connector is not functioning or there is a lag in
the audio.
● Ensure that the latest BIOS and drivers for your system
and the docking station are installed on your system.
● If your BIOS Setup has an Audio Enabled/Disabled option,
ensure it is set to Enabled.
● Ensure that the correct playback device is selected on the
notebook system.
● Try to re-plug the audio cable to the external speaker
output on the docking station.
● First power off the docking station by disconnecting
the Type-C cable and then removing the power adapter
from the dock. Then, power on the docking station
by connecting the power adapter to the dock before
connecting the Type-C cable to your system.
5. The USB ports are not functioning on the docking station.
● Ensure that the latest BIOS and drivers for your system
and the docking station are installed on your system.
● If your BIOS Setup has a USB Enabled/Disabled option,
ensure it is set to Enabled.
● Verify if the device is detected in Windows Device
Manager and that the correct device drivers are installed.
● Ensure that the docking station is connected securely to
the notebook system. Try to disconnect and reconnect the
docking station to the system.
● Check the USB ports. Try plugging the USB device into
another port.
● First power off the docking station by disconnecting
the Type-C cable and then removing the power adapter
from the dock. Then, power on the docking station
by connecting the power adapter to the dock before
connecting the Type-C cable to your system.
6. The High-Bandwidth Digital Content Protection (HDCP)
content is not displayed on the attached monitor.
● Dell Dock supports HDCP up to HDCP 2.2.
NOTE: User's monitor/display must support HDCP 2.2
7. The LAN port is not functioning.
● Ensure that the latest BIOS and drivers for your system
and the docking station are installed on your system.
● Ensure that the RealTek Gigabit Ethernet Controller is
installed in the Windows Device Manager.
● If your BIOS Setup has a LAN/GBE Enabled/Disabled
option, ensure it is set to Enabled
● Ensure that the Ethernet cable is connected securely on
the docking station and the hub/router/firewall.
Troubleshooting the Dell Docking Station WD19 31
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